Frequently asked questions
How do I get my username and password for StudentOnLine and student email?
Your La Trobe Student Account username and password is located on your ‘Statement of Account’. This username and password controls access to:
- StudentOnLine (access your enrolment details, change your address and more)
- Learning Management System (LMS) (online learning tool for students)
- student email
- library systems
- computer/wireless access on campus
- anti-virus software access
- OASIS (online timetabling system)
- Training @ La Trobe.
Where can I find information about a subject?
You can access subject information on the Unit Database.
How can I find my class timetable?
Class timetables are administered by the Academic Services Division for the University. See the timetables page for personal and general timetables. You can also access timetable information via StudentOnLine.
How do I book in to a tutorial?
Once you have enrolled in a subject you may need to sign up for a tutorial for that subject. Each faculty has different ways they like you to sign up, and they will let you know what you need to do.
What text books will I need?
In your first week of classes your lecturers will let you know what books you need to buy for your course. If you cannot wait until then, contact your Course Coordinator (contact details can be found in the Handbook).
Where can I go if I have a complaint or greivance?
Wherever possible, you should take up your greivance with the person responsible for the area of your complaint. If your issue is not resolved through the relevant faculty, school or department, you can get help from the University Ombudsman.
What if my question is not here?
For help with enrolment or courses:
Local students
T: 1300 135 045
E: study@latrobe.edu.au
International students
T: (+61 3) 9479 1199
T: Free call 1800 619 768 (within Australia)
E: international@latrobe.edu.au
