Problems with access

If you are having trouble accessing online items you may need to change your Adobe reader or internet browser settings.

Adobe Reader - PDF viewer

You cannot view the file e.g. blank screen or incomplete document:

  • Start Adobe Reader.
  • Go to Edit, then Preferences then choose Internet.
  • Make sure the box next to Display PDF in browser is ticked.
  • Click OK.

Your pages do not print correctly:

  • You must use the print options (print icon or File/Print) from Adobe Reader not your web browser.
  • Select File then Print.
  • Make sure that Shrink large pages is selected.
  • Your document will shrink to an A4 size and still be readable

You get a message saying The file is damaged...

  • Try refreshing the page.
  • Try returning to the page that contained the link and click on it again.

Internet browser

If you cannot access a database from off campus: