Feedback responses

Response

Thankyou for your feedback.

I agree this is a difficult issue however I have checked the computer availabilty app in the foyer and there were only a few areas of the library where there were no computers available, even at our busiest times.

You can also download a web app or Android or Iphone app to let you know which computer zones in the library have a best chance of finding a computer free.

We consider all ideas, and policies are reviewed from time to time to manage library resources.

Andrew, Learning Commons Team Leader.

 

 

Response

Thankyou for your feedback

Each section of the library has a different controller and air supply, the Agora end, the middle section and the Northern section towards carpark 8. It would greatly assist in making adjustments if you could be more specific with your location regarding the temperature.

Please provide the Level you are on a room or desk number if possible.

Many of the areas have different temperatures and vary when more or less people are in the area.

Andrew, Learning Commons Team Leader

Response

Thank you for your feedback. I will forward your note to Jennifer. Kind regards, Sandi Monaghan.

Response

Thank you for your feedback

I will forward this feedback to staff on level 3 for information

Lea Beranek, Collection Development & Facilities Manager

Response

Thanks for taking the time to contact us about the mistakes. We rely on people finding any errors to “eventually” make it perfect. I have amended the ones you listed, and don’t hesitate to contact us again if you find any more, or have a suggestion to improve our referencing tool.

Best regards,
 

Lisa Donnelly
Faculty Librarian & Team Leader| Humanities, Social Sciences & Education
 

Response

Thank you for your feedback -

We will review our instructions based on your comments.

Lea Beranek, Collection delivery & facilities Manager

Response

Thank you for this positive feeedback

I will forward your comments to the IT staff

Lea Beranek, Collection Delivery & Facilities Manager

Response

Thank you for your feedback -

We will consider your suggestions, however, currently patrons may consume food on all levels of the library. 

Lea Beranek, Collection Delivery & Facilities Manager

Response

Thankyou for your feedback

I will investigate the issue

Andrew Learning Commons Team Leader

Response

It is most regretful that you experienced this interaction with a member of the desk staff and for this I apologise on their behalf.
I will certainly speak to all the desk staff to ensure they are fully aware of the extended service we offer for the return of the Equity & Access key to the Library Security Guard after 7pm weekdays or 5pm Sat/Sun.  Regardless of this, however, desk staff, as you say, should treat all patrons with respect and courtesy. This message will also be conveyed to staff.
If you would like to talk to me about this incident please don't hesitate to call - my ext is 2950
 

Lea Beranek, Collection Delivery & facilities Manager.
 

Response

Hello,

Thank you for your feedback.  Your suggestion will be considered by the team responsible for the public computers located in the Library.

Best wishes,

Kerryn Amery, Associate University Librarian - Information Services

Response

Thank you for your feedback

The Library appreciates and will consider all feedback when revieiwing library opening hours.

Lea Beranek, Collection delivery &Facilities Manager

Response

Thankyou for Your Feedback

There were several other comments and feedback was posted on line

We apologise for the delay in responding but the there were issues hot water pumps for several days in the Northern section carpark end of the library however the rest of library appeared un affected.

We believe the plant has now been repaired

Andrew Learning Commons Team Leader

Response

Thank you for your feedback -

We are currently reviewing our library opening hours and will certainly take your feedback into consideration.

As of the beginning of second semester the library will be open until 12 midnight including the weekends.

Lea Beranek, Colleciton Delivery & facilities Manager

Response

 Hello,

Thank you for your question. Go to the Library website and click on the tab for Bundoora towards the bottom of the page.  On the Bundoora page click on the "view other days".  This page will show you the opening hours for the month of August for August.  Please contact the Library if you have any difficulty in locating the information that you need.

Best wishes,

Kerryn Amery, Associate University Librarian - Information Services

Response

Thankyou for your feedback

Apologies for time taken to respond

We will be unable to provide computers in these rooms they were designed to support students who would bring their own computers.

Andrew Learning Commons Team Leader

Response

Hello,

Thank you for your feedback and suggestion which will be considered when opening hours are next reviewed.

Best wishes,

Kerryn Amery, Associate University Librarian - Information Services

Response

Hi

Thanks for your eBooks questions and comments - and useful suggestions of other models to look at.

Unfortunately, the scholarly books we require for La Trobe University teaching, learning and research are normally not available on the platforms used by public libraries.

The Library staff are asking academic eBooks vendors to implement the kind of functionality our University users want and need. 

 

Best wishes

Eva

Eva Fisch

Collection Development Manager

Response

Hi

Thanks for telling us more about the way you access and use eBooks, and also when they are at their most frustrating.  It seems as if you take advantage of their convenience when possible e.g. etexts, but prefer reading a scholarly monograph in print.  We all agree that publishers and vendors have not gotten eBooks to work perfectly yet, but are still improving their functionality.  

EBooks are an expanding area of acquisition for the Library, which uses a number of methods and platforms to provide cost-effective, cross campus, multi-user access to high use titles. As you mention we also have the BONUS system to provide access to an extra 7,953,723 print items. While eBooks form an important part of the collection, print versions are also acquired depending on the expected use and requirements of library users. 

Regards,

Eva

Eva Fisch

Collection Development Manager

Response

Hi there

I am sorry you do not like to use ebooks.  Our library, similar to libraries worldwide, are investing in electronic versions of titles for many reasons.  They support our cross campus system in a sustainable manner.  They are available 24X7. They are a boon for students who live far from the University or study remotely.  They can be embedded into teaching and learning systems.

Is there any chance you could email back with your reasons why ebooks are difficult - and what problems you were encountering - which titles were terrible -- and what course related books you are after?
Ebooks are not perfect.  If you tell us  more about the issues you are having, we can supply useful feedback to the vendors and improve into the future.

Best wishes

Eva

Eva Fisch, Collection Development Manager

Response

Hi

Thanks for your comments about the Library's video collection - and the replacement of VHS and UMATIC with DVDs.  This is a good idea and one that the Library has been working on for the past 18 months!

Early in 2013 a Library project began to review the AV collection, and convert high use titles to DVDs or streaming format ( eg many have been acquired via Kanopy or VEA) .   The sound recordings, UMATICS and VHS have been the focus the work.  Approximately 40-50% of the titles have been able to be replaced in DVD or streamed format.  The University Discard Policy has guided the workflow for weeding of the rest of the materials.   The progress so far has been as follows: 

  • Sound recordings – spoken word - 744 titles weeded/replaced
  • Umatics – 859 titles weeded/replaced
  • VHS  - 6000 titles weeded /replaced
     

As you can see we are making great progress, but there is still quite a lot of work to complete the project. 

If there are any titles you are particularly after in DVD or streamed format please request them at:

http://www.latrobe.edu.au/library/contact-us/suggest-an-item

 

Best wishes

Eva

 

Eba Fisch

Collection Development Manager

 

Response

  Hello,

Thank you for your question. Go to the Library website and click on the tab for Bendigo towards the bottom of the page.  On the Bendigo page click on the "view other days".  This page will show you the opening hours for the month of August for August.  Please contact the Library if you have any difficulty in locating the information that you need.

Best wishes,

Kerryn Amery, Associate University Librarian - Information Services

Response

 Hello,

Thank you for your feedback and suggestions for improving the layout of the Bundoora library.  This feedback will considered by the team responsible for managing the library facilities.

Best wishes,

Kerryn Amery, Associate University Librarian - Information Services

Response

Thankyou for your feedback

The IE version is selected by ICT and has to be tested with all the main applications that includes LMS, library management system and compatability with our Ebook and Journal web site providers.

I will forward you request to ICT for consideration of your request..

Andrew

Learning Commons Team Leader

Response

Hi there

It is great to hear that you will be working on a masters next year - good luck!  What subject area?

Library access to the Wiley set of journals is awaiting a license for some software and its installation - a technical fix - which we hope will happen sometime in second semester. 

We do not have the budget approval to proceed with Alumni access to our Proquest databases in this cycle, but will reconsider for next year.

Can you tell us which specific titles you are after - or your specific research interest?  This may allow us to suggest alternative means of obtaining access to your titles.

 

Best wishes

Eva

 

Eva Fisch, Collection Development Manager