Feedback responses

Response

Thanks so much for your positive feedback. The Library staff are doing an amazing job to help and hearing this from you really does help. I will send that to everyone so that they know their efforts are appreciated.

Regards, Simon Huggard.
Deputy Director, Research and Collections

Response

Hello - sorry for these problems. We are aware of them and library staff are working hard to fix them as soon as we can. Can you please let us know exactly which resources aren't working? We do have a list of ones we are working on but if there are particular ones which are a problem right now, please report them here:

http://www.latrobe.edu.au/library/contact-us/request-forms/report-online-resource-problems

 

Many thanks,

Simon Huggard.
Deputy Director, Research and Collections

 

Response

Hi there. Sorry about this - we are aware that La Trobe is not appearing in Google Scholar. We are still in a transition phase from the old catalogue to the new search system. We have signed up via that form, but it hasn't appeared yet. Google normally take a week or two to update this, but we have sent them reminders and we are still waiting. I am hoping this will be updated very soon.

Regards, Simon Huggard
Deputy Director, Research and Collections

Response

 Hello. thanks for the feedback. There was never any intent to remove this functionality, it's just something we have to fix as we move into getting the system functioning fully. Sorry for the problems this has caused, but it is something we are working to fix.

Regards, Simon Huggard
Deputy Director, Research and Collections

Response

Hi there. We are aware that La Trobe is not appearing in Google Scholar. We are still in a transition phase from the old catalogue to the new search system. Google normally take a week or two to update this, but we have sent them reminders and we are still waiting. I am hoping this will be updated very soon.

Regards, Simon Huggard
Deputy Director, Research and Collections

Response

 Hi Cathy,

Thanks for your feedback.  We are interested in improving how we communicate known system problems and 'fix-its' more clearly.  We are currently investigating options and will take on board your comments.

Regards,

Nicole Sackers
Senior Coordinator, Quality & Communications

 

Response

Thanks for your feedback on the new system. We are aware of the difficulties in finding some material. Further usability testing is planned later this year along with continuing to do work on the interface to improve the user experience.

Regards, Simon Huggard.
Deputy Director, Research and Collections

Response

Thanks for alerting everyone to this. The Library system has access to about 50 million items, as opposed to 5 million items which were available on the old search system. We are aware that some resources are not properly accessible in the new system and are working on fixing this by first semester. If you know about particular titles which are missing or are not accessible, please report them to :

http://www.latrobe.edu.au/library/contact-us/request-forms/report-online-resource-problems
 

Thanks, Simon Huggard.
Deputy Director, Research and Collections

Response

Thanks for reporting this journal issue. I've reported this to library staff who will fix the problem as soon as they can.

Regards, Simon Huggard.
Deputy Director, Research and Collections

Response

Hi there. We are aware that La Trobe is not appearing in Google Scholar. We are still in a transition phase from the old catalogue to the new search system. Google normally take a week or two to update this, but we have sent them reminders and we are still waiting. I am hoping this will be updated very soon.

Regards, Simon Huggard
Deputy Director, Research and Collections

Response

Hello Sally. The Catalogue option in the old system was limited to physical items in the Library (on all campuses), e-books or journal titles for large electronic resource packages and subscriptions. The new system also includes full text journal articles and over 50 million items in total. Help with limiting to formats and searching for collection resources you need is available online at:

http://www.latrobe.edu.au/library/assignment-thesis-support/search-tools/search

If you need specific training or help, the Research Team are available to assist PhD students. You can book a consultation with them via the following form:

http://www.latrobe.edu.au/library/research-and-grant-support/book-research-consultation

Regards, Simon Huggard
Deputy Director, Research and Collections.
 

Response

Hi there. Proquest Central is available from the Databases tab on the library home page at: http://www.latrobe.edu.au/library

The direct URL is below, and is working.

http://www.lib.latrobe.edu.au/databases/info.php?I=ARL22699

If you need help with searching, there is more information at:
http://www.latrobe.edu.au/library/assignment-thesis-support/search-tools/database-search
and
http://www.latrobe.edu.au/library/assignment-thesis-support/search-tools/search

Regards, Simon Huggard.
Deputy Director, Research and Collections
 

Response

Hello Paul. I'm sorry about all of the problems you are experiencing with the library systems. We are working on fixing these, especially journal titles which are missing (for example "Notes and Queries" works, as does "Southerly" but others are missing completely or have problems which are being fixed).

The Oxford National Bibliography is an example which wasn't loaded properly.

If you use the link below, this will work from on-campus. This will work only from off-campus if you are using the VPN client.

http://www.oxforddnb.com/subscribed/

I am sorry for your frustration. We are working hard to remove problems and restore access to those records which are not working.

I have reported the problem with ONB to the troubleshooting team.

Regards, Simon Huggard
Deputy Director, Research and Collections.

 

Response

Hi there. I am sorry that the University does not provide the ability to pay fines online, but it is a known issue and is being discussed in finance. Our finance systems have changed recently, so hopefully this will enable it to happen some time in the future. I have passed on your feedback to our ICT people and our staff who liaise with finance.

Regards, Simon Huggard.
Deputy Director, Research and Collections.

Response

Hello Jessica. Thanks for your feedback. This is a big change in systems and I understand the difficulties that many staff and students are having dealing with this. We are working on providing online learning materials to help with using and navigating around the system, so that people don't have to attend classes. These are at:

http://www.latrobe.edu.au/library/assignment-thesis-support/search-tools/search.

There are classes aimed at undergraduates which you are welcome to attend:

http://www.lib.latrobe.edu.au/training/program/1819/bendigo

I certainly take on board your comments regarding communication about the change. Thanks for your feedback.

Simon Huggard,
Deputy Director, Research & Collections

Response

Hello Cassy. No, this is a different problem from last year's one. This time it relates to the change to the new library system. We are working on a number of issues which require fixing in the new library system and this is listed as a high priority, but may take a week to sort out. Apologies for this. If you find a resource in Google Scholar, please click on the Cite option and copy that citation into Library Search to find if we have it.

Regards,

Simon Huggard,
Deputy Director, Research & Collections

Response

Hi Hannah. We are working on the teething problems, but the issue of the loss of BONUS and how we replace that in a better way is something we will be taking on a project this year. I will share your feedback with my colleagues and discuss how we can gain imput from the wider community to help us with those decisions we will be making. 

Thanks, 

Simon Huggard,

Deputy Director, Research and Collections.

Response

Hello. I am sorry you've had a terrible time dealing with these issues in the Library. We are working hard to support all of our students in the new structure, including helping students at the Ask La Trobe desk and elsewhere.
There are classes in March on how to work with reading lists and references: http://www.lib.latrobe.edu.au/training/program/1819/melbourne
There may also be other classes there relating to your course of study - these are listed at: http://www.lib.latrobe.edu.au/training/

In terms of the timeout on PCs, the decision to logout people on PCs was taken in order to allow other students to use PCs in very busy times when students camp on a PC all day and don't logout (hence making it impossible for others to use the PC). If you need to go back down to the queue, you are able to use the left queue for Library questions (which tends to be shorter), rather than the queue on the right. You can also use the online form at Ask La Trobe for help: http://latrobe-current.custhelp.com/app/ask

If you wish to talk to a Learning Advisor (Librarian) to discuss getting specialist help in your area of study, please use the list of contacts at:

http://www.latrobe.edu.au/library/contact-us/librarian-phone-and-email

Regards,

Simon Huggard
Deputy Director, Research and Collections.

Response

Thanks for your response. Make sure you use the limits on the left of the search, in order to limit to physical items in each campus. You can then request the item from Bundoora.

he Library is working on user guides and short online videos to help users with the new system.

This help is available on the following page:

http://www.latrobe.edu.au/library/assignment-thesis-support/search-tools/search

Simon Huggard
Deputy Director, Research and Collections

Response

Thanks Sue for your feedback. The new system may take some time getting used to.
Just for information, there are subject limits on the left of the screen (towards the bottom) which you can use after you have performed a search (eg. limit to Australian Literature, etc). You can then sort the results by "Date-newest" which is found under the number of results at the top of the page (under Show Hot Articles). You can then limit to Available in the Library and different formats. If you look at a detailed record, you can also use the "Browse the Shelf" option which might work for you.

The Research Team are available for help with training academics and HDRs in how best to use the new system. They can be booked via the book a consultation form at:

http://www.latrobe.edu.au/library/research-and-grant-support/book-research-consultation

Regards,

Simon Huggard
Deputy Director, Research and Collections

Response

Thanks for your response. The Library is working on user guides and short online videos to help users with the new system.
This help is available on the following page:

http://www.latrobe.edu.au/library/assignment-thesis-support/search-tools/search

Make sure you use the limits on the left of the search, in order to limit to physical items in each campus, or to different types of records, including online articles or videos.

Simon Huggard
Deputy Director, Research and Collections

Response

Hi there. The catalogue tab was removed because we don't have a separate catalogue any more, it's all in the one search system.
You need to change the drop-down on the Library home page from "In All Collections" By "Keywords" to "In All Collections" By "Title".
The first result is the NYT online. However, to refine this more, you can also select More Options (under SHOW ONLY) and limit to "Include Journals".
 

Help guides and videos are being produced at:

http://www.latrobe.edu.au/library/assignment-thesis-support/search-tools

Simon Huggard
Deputy Director, Research and Collections
 

Response

Thanks for your feedback. The new system now includes access to a much broader range of resources which may take time to get used to.

If you wish to limit to locations, campuses and other resources, please use the drop-down menu below the search box on the library home page. This will allow you to limit to physical collections, locations and other resource types.

The library is providing help guides on the new system at:

http://www.latrobe.edu.au/library/assignment-thesis-support/search-tools

Regards,

Simon Huggard
Deputy Director, Research and Collections
 

Response

Thankyou for feedback

I have submitted a request to Infrastructure and operations to investigate.

Andrew Tuft Coordinator Library Facilities

Response

Hi there. The catalogue tab was removed because we don't have a separate catalogue any more, it's all in the one search system.
You need to change the drop-down on the Library home page from "In All Collections" By "Keywords" to "In All Collections" By "Title".
To refine this more, you can also select More Options (under SHOW ONLY) and limit to "Include Journals".

Help guides and videos are being produced at:

http://www.latrobe.edu.au/library/assignment-thesis-support/search-tools

Simon Huggard
Deputy Director, Research and Collections