Feedback responses

Response

Thankyou for your feedback

I am sorry you had to endure this, I will ask the guards to look at additional patrols where possible.

We do try to cover the silent and quiet study policy as much as possible.

Andrew, Learning Commons Team Leader

Response

Thank you for your feedback and we apologise for this inconvenience.
We have logged a service call for this unit.
There is a second unit on level 2 that you may use for scanning/photocopying.
 

Lea Beranek, Collection Delivery & Facilities Manager
 

Response

Thank you

Interesting suggestion that we will take under consideration.

Lea Beranek, Collection delivery & Facilities manager

Response

Thank you for your feedback -

I will organise for the Security Guard to undertake further patrols of level 3.

Lea Beranek, Collection Delivery & Facilities Manager

Response

Hi there. Thanks for your feedback. I will pass this on to our ICT colleagues to include in the standard image for PCs at the University. They will need to assess this and see if it will work with the upgrades they are doing to all PCs at the end of the year (in December).

Regards,

Simon Huggard,
Digital Infrastructure Manager

Response

Hi there. I'm sorry the databases are so slow. The Library is working with our ICT department to provide feedback about response rates to see if anything can be done to speed things up. We are also working on moving to a different system to manage access to journal articles, which will allow direct connections to journals after login, rather than everything going through the La Trobe network. This new system should be available early next year. If there is a specific set of journals which are causing problems, please let us know through the problem form below, so that the library staff can follow up directly with the journal provider. Problem form is at: http://www.latrobe.edu.au/library/contact-us/request-forms/report-online-resource-problems

Regards, Simon Huggard
Digital Infrastructure Manager

Response

Thankyou for your feedback.

I agree this is a difficult issue however I have checked the computer availabilty app in the foyer and there were only a few areas of the library where there were no computers available, even at our busiest times.

You can also download a web app or Android or Iphone app to let you know which computer zones in the library have a best chance of finding a computer free.

We consider all ideas, and policies are reviewed from time to time to manage library resources.

Andrew, Learning Commons Team Leader.

 

 

Response

Thankyou for your feedback

Each section of the library has a different controller and air supply, the Agora end, the middle section and the Northern section towards carpark 8. It would greatly assist in making adjustments if you could be more specific with your location regarding the temperature.

Please provide the Level you are on a room or desk number if possible.

Many of the areas have different temperatures and vary when more or less people are in the area.

Andrew, Learning Commons Team Leader

Response

Thank you for your feedback. I will forward your note to Jennifer. Kind regards, Sandi Monaghan.

Response

Thank you for your feedback

I will forward this feedback to staff on level 3 for information

Lea Beranek, Collection Development & Facilities Manager

Response

Thanks for taking the time to contact us about the mistakes. We rely on people finding any errors to “eventually” make it perfect. I have amended the ones you listed, and don’t hesitate to contact us again if you find any more, or have a suggestion to improve our referencing tool.

Best regards,
 

Lisa Donnelly
Faculty Librarian & Team Leader| Humanities, Social Sciences & Education
 

Response

Thank you for your feedback -

We will review our instructions based on your comments.

Lea Beranek, Collection delivery & facilities Manager

Response

Thank you for this positive feeedback

I will forward your comments to the IT staff

Lea Beranek, Collection Delivery & Facilities Manager

Response

Thank you for your feedback -

We will consider your suggestions, however, currently patrons may consume food on all levels of the library. 

Lea Beranek, Collection Delivery & Facilities Manager

Response

Thankyou for your feedback

I will investigate the issue

Andrew Learning Commons Team Leader

Response

It is most regretful that you experienced this interaction with a member of the desk staff and for this I apologise on their behalf.
I will certainly speak to all the desk staff to ensure they are fully aware of the extended service we offer for the return of the Equity & Access key to the Library Security Guard after 7pm weekdays or 5pm Sat/Sun.  Regardless of this, however, desk staff, as you say, should treat all patrons with respect and courtesy. This message will also be conveyed to staff.
If you would like to talk to me about this incident please don't hesitate to call - my ext is 2950
 

Lea Beranek, Collection Delivery & facilities Manager.
 

Response

Hello,

Thank you for your feedback.  Your suggestion will be considered by the team responsible for the public computers located in the Library.

Best wishes,

Kerryn Amery, Associate University Librarian - Information Services

Response

Thank you for your feedback

The Library appreciates and will consider all feedback when revieiwing library opening hours.

Lea Beranek, Collection delivery &Facilities Manager

Response

Thankyou for Your Feedback

There were several other comments and feedback was posted on line

We apologise for the delay in responding but the there were issues hot water pumps for several days in the Northern section carpark end of the library however the rest of library appeared un affected.

We believe the plant has now been repaired

Andrew Learning Commons Team Leader

Response

Thank you for your feedback -

We are currently reviewing our library opening hours and will certainly take your feedback into consideration.

As of the beginning of second semester the library will be open until 12 midnight including the weekends.

Lea Beranek, Colleciton Delivery & facilities Manager

Response

 Hello,

Thank you for your question. Go to the Library website and click on the tab for Bundoora towards the bottom of the page.  On the Bundoora page click on the "view other days".  This page will show you the opening hours for the month of August for August.  Please contact the Library if you have any difficulty in locating the information that you need.

Best wishes,

Kerryn Amery, Associate University Librarian - Information Services

Response

Thankyou for your feedback

Apologies for time taken to respond

We will be unable to provide computers in these rooms they were designed to support students who would bring their own computers.

Andrew Learning Commons Team Leader

Response

Hello,

Thank you for your feedback and suggestion which will be considered when opening hours are next reviewed.

Best wishes,

Kerryn Amery, Associate University Librarian - Information Services

Response

Hi

Thanks for your eBooks questions and comments - and useful suggestions of other models to look at.

Unfortunately, the scholarly books we require for La Trobe University teaching, learning and research are normally not available on the platforms used by public libraries.

The Library staff are asking academic eBooks vendors to implement the kind of functionality our University users want and need. 

 

Best wishes

Eva

Eva Fisch

Collection Development Manager

Response

Hi

Thanks for telling us more about the way you access and use eBooks, and also when they are at their most frustrating.  It seems as if you take advantage of their convenience when possible e.g. etexts, but prefer reading a scholarly monograph in print.  We all agree that publishers and vendors have not gotten eBooks to work perfectly yet, but are still improving their functionality.  

EBooks are an expanding area of acquisition for the Library, which uses a number of methods and platforms to provide cost-effective, cross campus, multi-user access to high use titles. As you mention we also have the BONUS system to provide access to an extra 7,953,723 print items. While eBooks form an important part of the collection, print versions are also acquired depending on the expected use and requirements of library users. 

Regards,

Eva

Eva Fisch

Collection Development Manager