Feedback responses

Response

Hi Chris,

Thanks for this feedback, we are in the process of creating a new titles list in our new Library management system. Once created the new titles list will be available on the library website.

Regards

Arlene O'Sullivan

Acting Manager Collections and Access

 

Response

Hi,
We are looking into this issue and will provide a response as soon as is possible.
Regards
Arlene O'Sullivan
Acting Manager Collections & Access
 

Response

Hi,
We are looking into this issue and will provide a response as soon as is possible.
Regards
Arlene O'Sullivan
Acting Manager Collections & Access
 

Response

Thankyou for your feedback

We monitor the air-conditioning regularly I will forward this information to maintenance.

Thankyou

Andrew 

Library Facilities Co-ordinator. 

Response

Thankyou for your feedback.

It is great to hear this room is now warm as previously it was so extremely cold, due to a defective balance control.

I will investigate this further however and see if we can getter a better control of the air temperature.

Andrew

Library Facilities Co-coordinator

 

Response

Hi Natalie,

We are looking into this issue and will provide a response as soon as is possible.

Regards

Arlene O'Sullivan

Acting Manager Collections & Access
 

Response

Hi,

We are looking into this issue and will provide a response as soon as is possible.

Regards

Arlene O'Sullivan

Acting Manager Collections & Access

Response

Thankyou for your feedback

We will investigate the issue.

Andrew

Library Facilities Coordinator

Response

Thankyou for your feedback

We will investigate this suggestion.

Andrew

Library Facilities Coordinator

 

Response

Thankyou for your feedback

Andrew

Library Facilities Coordinator

Response

Thankyou for your feedback

Andrew

Library Facilities Coordinator

 

Response

Thankyou for your feedback

Andrew

Library Facilities Coordinator

Response

Yes I have logged this with the team to fix. We have 20 concurrent users.

Regards, Simon Huggard
Deputy Director, Research and Collections

Response

Hi Lauren.

Thank you for bringing this to our attention. The ‘item in place’ status indicates that this item should be on shelf in returns. The shelves have subsequently been checked and three copies of this text have been located in their correct position on shelf. Unfortunately items on reserve that are being used in the area are not always borrowed, therefore it is difficult to ascertain whether they are missing or in use. We do advise students to check out these materials as a courtesy to their classmates but this is not always adhered to. The reserve location prohibits the placing of holds on these materials as they are of extremely high use. We do have additional copies in the General Collection that can be placed on hold. Please note that many high-use reserve items are textbooks and students are required to purchase copies to undertake their studies. The library provides additional copies for those students who cannot afford to do so but cannot meet the demands of all of the students enrolled at La Trobe.
 

Regards, Simon Huggard.
Deputy Director, Research and Collections


 

Response

Hello Daniel. We should be able to ensure that DOIs are searchable in the new search system. I will log this with staff to follow up.

Regards, Simon Huggard.
Deputy Director, Research & Collections.

Response

Thanks so much for your positive feedback. The Library staff are doing an amazing job to help and hearing this from you really does help. I will send that to everyone so that they know their efforts are appreciated.

Regards, Simon Huggard.
Deputy Director, Research and Collections

Response

Hello - sorry for these problems. We are aware of them and library staff are working hard to fix them as soon as we can. Can you please let us know exactly which resources aren't working? We do have a list of ones we are working on but if there are particular ones which are a problem right now, please report them here:

http://www.latrobe.edu.au/library/contact-us/request-forms/report-online-resource-problems

 

Many thanks,

Simon Huggard.
Deputy Director, Research and Collections

 

Response

Hi there. Sorry about this - we are aware that La Trobe is not appearing in Google Scholar. We are still in a transition phase from the old catalogue to the new search system. We have signed up via that form, but it hasn't appeared yet. Google normally take a week or two to update this, but we have sent them reminders and we are still waiting. I am hoping this will be updated very soon.

Regards, Simon Huggard
Deputy Director, Research and Collections

Response

 Hello. thanks for the feedback. There was never any intent to remove this functionality, it's just something we have to fix as we move into getting the system functioning fully. Sorry for the problems this has caused, but it is something we are working to fix.

Regards, Simon Huggard
Deputy Director, Research and Collections

Response

Hi there. We are aware that La Trobe is not appearing in Google Scholar. We are still in a transition phase from the old catalogue to the new search system. Google normally take a week or two to update this, but we have sent them reminders and we are still waiting. I am hoping this will be updated very soon.

Regards, Simon Huggard
Deputy Director, Research and Collections

Response

 Hi Cathy,

Thanks for your feedback.  We are interested in improving how we communicate known system problems and 'fix-its' more clearly.  We are currently investigating options and will take on board your comments.

Regards,

Nicole Sackers
Senior Coordinator, Quality & Communications

 

Response

Thanks for your feedback on the new system. We are aware of the difficulties in finding some material. Further usability testing is planned later this year along with continuing to do work on the interface to improve the user experience.

Regards, Simon Huggard.
Deputy Director, Research and Collections

Response

Thanks for alerting everyone to this. The Library system has access to about 50 million items, as opposed to 5 million items which were available on the old search system. We are aware that some resources are not properly accessible in the new system and are working on fixing this by first semester. If you know about particular titles which are missing or are not accessible, please report them to :

http://www.latrobe.edu.au/library/contact-us/request-forms/report-online-resource-problems
 

Thanks, Simon Huggard.
Deputy Director, Research and Collections

Response

Thanks for reporting this journal issue. I've reported this to library staff who will fix the problem as soon as they can.

Regards, Simon Huggard.
Deputy Director, Research and Collections

Response

Hi there. We are aware that La Trobe is not appearing in Google Scholar. We are still in a transition phase from the old catalogue to the new search system. Google normally take a week or two to update this, but we have sent them reminders and we are still waiting. I am hoping this will be updated very soon.

Regards, Simon Huggard
Deputy Director, Research and Collections