Feedback responses

Response

Hi there,

Take a look at this link:

http://www.latrobe.edu.au/news/announcements/2015/looking-for-past-exam-papers

 

 

Response

Thankyou for your referencing query. From the information you have provided, the way to list a reference for a La Trobe University website would follow these elements below:

Author or Editor Name, ‘Title of article or section used’, Title of Website [type of medium], (date created, published, or posted (day month year) ) <URL>, date accessed.

La Trobe University, ‘Title of the page in question’, Title of Website [website], (2015) , www.latrobe.edu.au, date accessed.

It will still be able to be found when necessary using the above information, I would think.

However if it’s an article from the internet- you could use the following information:
http://www.lib.latrobe.edu.au/referencing-tool/oxford/journal-article#article-from-the-internet

If this does not answer your query fully, please contact library staff in the ASSC or SHE teams. Contact details: http://www.latrobe.edu.au/library/contact-us/librarian-phone-and-email

Caroline Ondracek, Coordinator, Learning & Teaching Advantage, ASSC (Library)

 

Response

Hi Rhiannon,

Please see the below link to access the 4th edition of the Oxford Classical Dictionary

http://www.oxfordreference.com.ez.library.latrobe.edu.au/view/10.1093/acref/9780199545568.001.0001/acref-9780199545568?rskey=n8c6Ph&result=3

If you have any issues with accessing this title please let me know.

Regards

Arlene O'Sullivan

Senior Coordinator Resources

 

 

Response

Dear Pamela,

Thanks for alerting us to this problem.  We will investigate and get back to you as soon as possible, so you can log in and use My Publications.

Best Wishes

 

Eva

 

Eva Fisch,Manager, Research, Library

 

Response

Thank you for your feedback.  The postgraduate lounge was designed to be a quiet working area, incorporating working at desks, as well as a venue for discussion with other postgraduate students. Whilst staff can intervene if there is excessive noise in the area, the room is not a designated silent area, which may not always meet your study needs. In the times when you need silence to work, you may like to access the two postgraduate rooms on the 3rd floor, which are designated silent areas. The room numbers are 310 and 311 and these rooms can be assessed using your student ID card.  I have asked that library staff monitor the postgraduate lounge for excessive noise and will pass on your concerns about the tone of staff responses to the Manager of that area. 

Linda Sheridan
Manager: Partnerships and Campuses

 

Response

Dear Christina,

Thankyou for alerting us to the access issues.  There were some issues which arose from the migration to the new library system.  We have identified with you which reading list this is from and are promptly checking all links to books and online materials.  We continue to welcome the reporting of issues at: http://www.latrobe.edu.au/library/contact-us/request-forms/report-online-resource-problems so that our technical team can address them.

Regards,

Jenny (Library)

Response

Thank you for contacting us.

We are currently working with Google to solve the problem of linking from Google Scholar to La Trobe resources.

We apologise for this inconvenience and recommend the following interim workarounds:
• Copy and paste a book or article title you find in Google Scholar into Library Search
• Use the Journals tab on the library website to see if we have the journal title and the year of the article you find in Google Scholar
 

Regards

Lisette Jimenez

Library, Quality & Communications

 

 

 

Response

Many thanks John, I will pass this suggestion on to our Training Coordinator for consideration.  Currently when a student attends a session, there is the option of a follow up personal consultation, so you are able to obtain feedback on your work.  if you have completed the training you are able to access this help.

regards Sharon Karasmanis.  Manager, Learning and Teaching (Library) 

Response

Hi Shem, the Academic Referencing Module should direct you to the Academic Referencing Tool.   You can also access the Tool from the Library home page under Quick Links, his provides examples for you to follow when creating a reference list.  Here is the link to the tool:  http://www.lib.latrobe.edu.au/referencing-tool/

The other option is to use EndNote, a bibliographic management tool.  the Library holds EndNote classes (check session times under Help and Training),  and there is also an online guide to help you:  http://latrobe.libguides.com/endnote

Please advise if you require further information, regards Sharon

Response

Dear Jacqui

'Full text available' indicates there is an electronic copy of the text available from the View Online link. However with the large numbers of publishers and articles contributing to the La Trobe collection, there will always be a number of links that are incorrect. We fix these as they come to our attention and it can take some time, depending on the reason why access has been lost. In the example you give, the library does not have that item but the record for the book was incorrectly retained by the system.

The 'Get It' tab is the link to the interlibrary loan request form. The library will obtain the material from another source if the item is not available at La Trobe.

If you are not able to find the resources you need, please do contact us for help using the options available on the contacts page http://www.latrobe.edu.au/library/contact-us . If you are using a form we will need information about the specific items you are looking for.

regards

Charlotte Clements
Manager, Collections and Access

Response

Dear Dr O'Reilly

Thank you for query and thoughts regarding the link to Amazon on the library page. I apologise for my delay in responding to your query.

The link to Amazon UK in the reading list area is provided to assist teaching staff in acquiring new materials for courses. As you have noted, pressing the button allows downloading of the information about the title directly from the Amazon site. Purchasing is completed through the library service and materials are sourced from vendors we have agreements with. The same service from WorldCat is under investigation by the library and we plan to replace the Amazon link in due course.

regards

Charlotte Clements
Manager, Collections and Access
La Trobe University Library

Response

Thanks for your feedback.

I'm glad to hear you experienced good service at the help desk.  I'll be sure to pass this on to our staff member.

Kind regards - Ian Rossiter
Senior Coordinator, Co-Curricular Services

Response

Thank you for your feedback.  The lack of appropriate cleanliness is a concern and I will report this directly to the appropriate supervisor. Excessive noise, particularly in the silent area, also makes studying difficult so please report this to the security guard or a library staff member when it occurs so that immediate action can be taken. 

Linda Sheridan
Manager: Partnerships and Campuses

Response

The AW opening hours are under consideration at the moment, so your feedback is very timely.  We currently have extended opening hours for the exam period, opening until 9pm on Mondays - Thursdays and opening from 11am - 5pm on Saturdays and Sundays. Hopefully the Library will be well used in these times as the data gathered will help to inform the decision about further extension of opening hours.

Regards,
Linda Sheridan
Manager: Partnerships & Campuses

Response

Thank you for your feedback regarding Bonus+.

The Bonus+ service could not continue due to its incompatibility with the Library system. We recognise the value Bonus+ offered and we continue to provide access to needed resources not held at La Trobe University Library by:

• providing you with copies and loans from other libraries via the Interlending and Document Delivery Service

• adding more copies of high use materials already held in the collection or where possible e-versions, and
• encouraging you to suggest items for the Library to purchase
 

 

Response

Thank you for your feedback and very pleased to hear that you enjoy that facility.  We have no plans at present to install an additional boiling water tap in the Library but I will certainly pass on your suggestion.

Linda Sheridan
Manager: Partnerships & Campuses

 

Response

Hi, many thanks, I will follow up with our technical support people and have this rectified.

Response

Hi, the full title of this service is Interlending and Document Delivery, but unfortunately we are constrained by space on the website.  I also notice that it has been dropped off at the main page, so I will send a message to our web team to fix. this.  However once you are aware of the service, please use this service to request books from other libraries, if we do not have the book in any of the La Trobe library collections.  If the book you require is at another campus, you can request online by logging in to your Library account, then searching for the item.  regards Sharon

Response

Thank you for your suggestion. The library does provide standing height desks or desks that can be adjusted to standing height on each floor. Please see the directories under the 'i' on each floor to identify where they are.  I will pass on your suggestion about the possibility of locating one in the post-graduate area.

Linda Sheridan
Manager: Partnerships and Campuses

Response

Hi Andrew,

Thank you for this feedback. There has not been any change in relation to our newspapers. Unfortunately we did have a supply issue recently which has now been resolved.

Regards

Arlene O'Sullivan

Acting Manager Collections and Access

 

 

Response

The classification system used by La Trobe Library, the Dewy Decimal system, is one of the 2 used in the English speaking world. Many of our items are catalogued by other libraries before we get them and the numbers are applied by them. While it is true that some of our numbers are quite long, this allows us to group works with quite specific topics together on the shelf. Also, if we only used short numbers, many more works would be at the same number, which would also make them difficult to find.

The problem of books not being where they should be is a problem shared by all libraries that allow people access to the shelves. Books can be moved to other locations and assigning them shorter numbers unfortunately will not resolve this issue.
 

Response

Thank you for your feedback. I will follow this up to see what the current settings are for the airconditioning at Bendigo.

Linda Sheridan
Manager: Partnerships and Campuses

 

Response

Thanks for your feedback. The Library does do its best to support students and meet their needs. We are well aware of the limitations of the interlibrary loans system.  The Library will be reviewing the interlibrary loans process this year, with the goal of improving service levels and information sent to users who have requested items.

Regards, Simon Huggard.
Deputy Director, Research and Collections.

Response

Thank you for your feedback.  I am sorry that this has been your experience as a 'silent study area' should be quiet.  I will alert the staff at Bendigo that there may be an issue in that area and will forward on your suggestion about some form of online monitoring to track noise levels.

Regards,
Linda Sheridan
Manager: Partnerships and Campuses

 

Response

Hi Michele, I have escalated this problem to our Deputy Director, who has sent an urgent email to the software vendor.  I will contact you as soon as I hear anything, but will keep checking until this is resolved.  regards and sincere apologies, Sharon