Feedback responses

Response

Thank you for your feedback. We are all suffering this heat, yesterday  there was a power outage that damaged the air-conditioning controls. The good thing is that it has been reported and there's people working to restore the controls.

We apologise for the inconvenience.

I'd like to take this opportunity  to invite you to fill in the Library Client Survey (if you haven't already). Your views and suggestions are very important to us. It takes less than 10 minutes and you can access it here.

Best regards,

Lisette Jimenez,

Library Quality & Communications

Response

Thank you for your feedback.

Opening hours at all campus libraries are reviewed regularly and your views are always considered.

Also, if you haven’t done it already, I’d like to invite you to fill in the Library Client Survey . It takes less than 10 minutes. Take the survey.

Regards,

Lisette Jimenez

Library Quality & Communications

 

 

Response

Thank you for your feedback. The Library endeavours to provide a comfortable study environment, but we are aware that temperature fluctuations can occur. We regularly monitor the settings of the air conditioning to maximise comfort levels and escalate any service issues to Maintenance for resolution.

 

 

Response

Thank you for your feedback.

Opening hours at all campus libraries are reviewed regularly and your feedback is always taken into consideration.

Also, if you haven’t done it already, I’d like to invite you to fill in the Library Client Survey . Your views and suggestions are very important to us. It takes less than 10 minutes and you can access it here.

Kind Regards

Lisette Jimenez

Library Quality & Communications

Response

There is a policy at the Melbourne Campus of allowing food and drink to be consumed throughout the Library, which was implemented in response to students asking to be able to eat while studying rather than having to move outside to eat.  Your feedback on how this is working in practice will be considered in our regular review of service.  Please also consider completing the Library Client Survey which is currently running. (see the Library homepage for details).

Linda Sheridan
Acting Deputy-Director: Strategy & Planning

Response

Thank you for your email. We are going to check the service.

 

Response

We appreciate your feedback and understand your frustration. While we'll discuss the matter with our Facilities Coordinator and the security guard, if it happens again, you too approach the security guard and tell him your concerns.

Best regards,

 

 

Response

Thank you for reporting this problem. We'll look at it.

Cheers,

Library

Response

I'm glad you have been able to contact the person that may have taken your USB. I hope it will be returned shortly. Please speak with the Security Guard at the entrance on level 1 about what sort of help might be available.

Best regards,

Lisette Jimenez

Library, Quality & Communications

Response

Hi,

Thank you for your feedback. We'll continue to monitor noise levels in the Library and speak with the security guard as we move towards busier times. Where possible please you too let the security guard when noise is out of control, or kindly ask people to please keep it quiet.

Thank you and best regards,

 

Lisette Jimenez

Library, Quality & Communications

 

Response

Thank you for your feedback. We understand your concerns about the noise in silent study areas. We do monitor noise levels, however if you identify a persistent problem report it to the Library Security Guard.

 

Response

Thank you for reporting the issue. We endeavour to provide a comfortable study environment, but we are aware that temperature fluctuations can occur. We regularly monitor the settings of the air conditioning to maximise comfort levels and escalate any service issues to Maintenance for resolution.

Thank you for your feedback.

 

Response

Thank you for your feedback. Full Text @ La Trobe and Find It @ La Trobe links are temporarily not appearing in the search results for Google Scholar.

While we work to fix these, here are some useful workarounds:

Regards,

Library

Response

There aren't microwaves in the Library.

 

Response

 Thank-you for your query.  The RED unit offers a session entitled 'how to structure your thesis'
and the library offers sessions on 'formatting your thesis with Word'.
All of the library classes are listed together with the RED classes at the following link:
http://www.latrobe.edu.au/researchers/grs/red/workshops-seminars

Kind regards
Tracy Robertson
Senior Coordinator - Research Partnerships

 

Response

Hi Sara, I will arrange for one of our senior learning advisors to contact you to assist.  We are working through the lists for second semester at the moment, to check if teaching staff require assistance.  regards Sharon Karasmanis, Manager, Learning and Teaching (Library).

Response

Dear Karin,

Thank you for your comments and ideas on how to make it easier for our students to find shelved collections. I'll pass them on to the relevant members of the Library Leadership Team for their consideration.

Best regards,

Lisette Jimenez

Senior Officer, Quality & Communications

Response

Thank you for reporting the issue. The Library  endeavours to provide a comfortable study environment, but we are aware that temperature fluctuations can occur. We regularly monitor the settings of the air conditioning to maximise comfort levels and escalate any service issues to Maintenance for resolution.

Thank you for your feedback.
 

Lisette Jimenez

Quality & Communications (Library)

Response

Thank you for your kind words. We are happy to help you.

Lisette Jimenez

Library Quality & Communications

 

Response

Thank you for your comments. I'll pass your suggestion to the library's facilities coordinator.

Regards,

Lisette Jimenez

Library, Quality & Communications

 

 

Response

Thank you for contacting us.  The iPads used for joining the queue are currently experiencing some technical issues and the A1, A2 etc is a fault.  If you experience it again please report it to staff to rectify straight away. Yes, you will receive text messages and the final message will indicate you have reached the front of the queue and which pod is ready to assist with your query.

Regards
Donna Wileman
Coordinator, Client Experience

Response

Thank you for your feedback. Please note access to this page has been fixed.

Regards

Response

Thank you for your feedback. Access to this page has been fixed.
Regards
 

Response

Thank you for your feedback. The problem with this page has been reported.
Regards
 

Response

Thank you for your feedback. Access to this page has been fixed.
Regards