Feedback responses

Response

There are plenty of seats on level 3 that are away from the staircases.

Response

The doors on level 3 don't close. A reminder to everyone to not speak in the staircases as the noise flows to level 3.

Response

Thank you for your feedback.

 

 

Response

Thank you for your feedback. It will be investigated.

 

Response

The light in study room 1.09 will be fixed shortly.

Apologies for the inconvenience and thank you for informing us.

 

 

Response

Dear Amanda,

Thanks for your message. I have tested the link in the guide from an external location to mimic your issue and discovered it. We have reported the issue urgently and get back to you when its fixed. In the interim if there some information that I can send you from this database so that you can find what you are looking for? You could also try MIMs Online if you are looking for drug/medication information.

Feel free to ring our Nursing Senior Learning Advisor (Library) -Stav Hillel on 9479 6097/E: s.hillel@latrobe.edu.a or myself (Caroline Ondracek) on 0479 5435/E: c.ondracek@latrobe.edu.au if you have any questions.

Thanks
Caroline Ondracek
Senior Coordinator, Curricular Services
Library | La Trobe University | Melbourne (Bundoora) Campus, 3086
T: +61 (0)3 9479 5435| E: c.ondracek@latrobe.edu.au | W: www.latrobe.edu.au/library
 

 

Response

Hi Sarah,

Thank you for your feedback, we are all suffering the high temperature in the Library due to the aircon system not working. Maintenance are working to fix it.

Apologies for the inconvenience,

Lisette Jimenez

Library, Quality & Communications

Response

Thank you for your feedback. Maintenance to the switchboards is affecting the lighting in some areas of level 3 of the Library, we apologise for the inconvenience while this is fixed.

Library

Response

Thank you for your feedback. At the moment, single-sided printing is available by selecting such option on a University computer. 

Response

Thank you for your comments. If you experience difficulties using Library Search we recommend you:

Response

Thank you for letting us know. We'll follow up.

Response

Thank you for your feedback. We will investigate.

Response

The Library's air-con. system  was affected by a power outage. Technicians from Siemens electronics are currently  working on it to restore power.

Apologies for the inconvenience and don't forget to keep hydrated.

Library

Response

Thank you for your kind words, I will pass your comments on to Jill's section Manager.

Regards,

Lisette Jimenez

Library, Quality & Communications

Response

Hi Barbara,

Thank you for your feedback. I'm glad to hear the assignment calculator has been a useful resource, and considering your experience we will promote it more broadly early in the semester.

Regards,

Lisette Jimenez

Library, Quality & Communications

 

Response

Hi,

Thank you for your feedback. We understand your concerns about the noise in quiet study areas. We do our best to monitor noise levels, but if you identify a persistent problem please report it to the Library Security Guard.

Regards,

 

Lisette Jimenez

Library

Response

Thanks for the suggestion.

Response

Thank you for your feedback. We'll follow up on your idea. If you continue to experience similar situation, kindly ask the people talking over the phone to keep it quiet, alternatively  talk with the security guard.

 

Response

We have received various feedback regarding the temperature at the Melbourne campus Library. We are experiencing issues with the air conditioning system that have been escalated to the University's Infrastructure Maintenance for resolution.

We apologise for the discomfort and thank you for your patience while these problems are being resolved.

  

Response

Thank you for your feedback. We are all suffering this heat, yesterday  there was a power outage that damaged the air-conditioning controls. The good thing is that it has been reported and there's people working to restore the controls.

We apologise for the inconvenience.

I'd like to take this opportunity  to invite you to fill in the Library Client Survey (if you haven't already). Your views and suggestions are very important to us. It takes less than 10 minutes and you can access it here.

Best regards,

Lisette Jimenez,

Library Quality & Communications

Response

Thank you for your feedback.

Opening hours at all campus libraries are reviewed regularly and your views are always considered.

Also, if you haven’t done it already, I’d like to invite you to fill in the Library Client Survey . It takes less than 10 minutes. Take the survey.

Regards,

Lisette Jimenez

Library Quality & Communications

 

 

Response

Thank you for your feedback. The Library endeavours to provide a comfortable study environment, but we are aware that temperature fluctuations can occur. We regularly monitor the settings of the air conditioning to maximise comfort levels and escalate any service issues to Maintenance for resolution.

 

 

Response

Thank you for your feedback.

Opening hours at all campus libraries are reviewed regularly and your feedback is always taken into consideration.

Also, if you haven’t done it already, I’d like to invite you to fill in the Library Client Survey . Your views and suggestions are very important to us. It takes less than 10 minutes and you can access it here.

Kind Regards

Lisette Jimenez

Library Quality & Communications

Response

There is a policy at the Melbourne Campus of allowing food and drink to be consumed throughout the Library, which was implemented in response to students asking to be able to eat while studying rather than having to move outside to eat.  Your feedback on how this is working in practice will be considered in our regular review of service.  Please also consider completing the Library Client Survey which is currently running. (see the Library homepage for details).

Linda Sheridan
Acting Deputy-Director: Strategy & Planning

Response

Thank you for your email. We are going to check the service.