Feedback responses

Response

Thank you for reporting the issue. The Library  endeavours to provide a comfortable study environment, but we are aware that temperature fluctuations can occur. We regularly monitor the settings of the air conditioning to maximise comfort levels and escalate any service issues to Maintenance for resolution.

Thank you for your feedback.
 

Lisette Jimenez

Quality & Communications (Library)

Response

Thank you for your kind words. We are happy to help you.

Lisette Jimenez

Library Quality & Communications

 

Response

Thank you for your comments. I'll pass your suggestion to the library's facilities coordinator.

Regards,

Lisette Jimenez

Library, Quality & Communications

 

 

Response

Thank you for contacting us.  The iPads used for joining the queue are currently experiencing some technical issues and the A1, A2 etc is a fault.  If you experience it again please report it to staff to rectify straight away. Yes, you will receive text messages and the final message will indicate you have reached the front of the queue and which pod is ready to assist with your query.

Regards
Donna Wileman
Coordinator, Client Experience

Response

Thank you for your comments. We are happy to know that your daughter feels safe and comfortable studying in the Library.

Best regards,

Lisette Jimenez

Library Quality & Communications

 

 

 

Response

Thank you for bringing this to our attention.  We have moved those shelves temporarily due to some maintenance work scheduled on the ceiling above.  If the view of the lower shelves is restricted however, we will need to review the position of the shelves.  I will forward this email to our Facilities Officer.

Linda Sheridan
Manager: Partnerships and Campuses

Response

Dear Andrew,

Thanks for your post.  It is good to see that the new search system suits you and is an improvement on the previous catalogue.

The ability to simultaneously search the repository (and the LTU theses)  is high on the list of improvements to the search system. We’re reviewing all of the work we have to do on the search system to develop a priority list. The time frame for each part of the work is unclear at the moment, but we believe we will have this feature available by the end of the year. 

Please feel free to get back to me if you have any questions or comments.

 

Best wishes

Eva Fisch  (Manager, Research)

 

Response

Thank you for your feedback.  The Library designates different areas for different noise levels, with Level 1 a quiet working area and Level 2 a silent study area.  I will forward your feedback onto Library staff so that periodic checks can be made. If you have this experience again, please inform either the Ask Latrobe staff downstairs or go directly to the security guard and they can direct the noisy students to areas more suited to casual conversation.

Linda Sheridan
Manager: Partnerships & Campuses

Response

Thank you for your feedback.  The Library reviews their opening hours regularly and so your comments will be very helpful in highlighting possible variations in hours.

Linda Sheridan
Manager: Partnerships and Campuses

Response

Hi there,

Take a look at this link:

http://www.latrobe.edu.au/news/announcements/2015/looking-for-past-exam-papers

 

 

Response

Thankyou for your referencing query. From the information you have provided, the way to list a reference for a La Trobe University website would follow these elements below:

Author or Editor Name, ‘Title of article or section used’, Title of Website [type of medium], (date created, published, or posted (day month year) ) <URL>, date accessed.

La Trobe University, ‘Title of the page in question’, Title of Website [website], (2015) , www.latrobe.edu.au, date accessed.

It will still be able to be found when necessary using the above information, I would think.

However if it’s an article from the internet- you could use the following information:
http://www.lib.latrobe.edu.au/referencing-tool/oxford/journal-article#article-from-the-internet

If this does not answer your query fully, please contact library staff in the ASSC or SHE teams. Contact details: http://www.latrobe.edu.au/library/contact-us/librarian-phone-and-email

Caroline Ondracek, Coordinator, Learning & Teaching Advantage, ASSC (Library)

 

Response

Hi Rhiannon,

Please see the below link to access the 4th edition of the Oxford Classical Dictionary

http://www.oxfordreference.com.ez.library.latrobe.edu.au/view/10.1093/acref/9780199545568.001.0001/acref-9780199545568?rskey=n8c6Ph&result=3

If you have any issues with accessing this title please let me know.

Regards

Arlene O'Sullivan

Senior Coordinator Resources

 

 

Response

Dear Pamela,

Thanks for alerting us to this problem.  We will investigate and get back to you as soon as possible, so you can log in and use My Publications.

Best Wishes

 

Eva

 

Eva Fisch,Manager, Research, Library

 

Response

Thank you for your feedback.  The postgraduate lounge was designed to be a quiet working area, incorporating working at desks, as well as a venue for discussion with other postgraduate students. Whilst staff can intervene if there is excessive noise in the area, the room is not a designated silent area, which may not always meet your study needs. In the times when you need silence to work, you may like to access the two postgraduate rooms on the 3rd floor, which are designated silent areas. The room numbers are 310 and 311 and these rooms can be assessed using your student ID card.  I have asked that library staff monitor the postgraduate lounge for excessive noise and will pass on your concerns about the tone of staff responses to the Manager of that area. 

Linda Sheridan
Manager: Partnerships and Campuses

 

Response

Dear Christina,

Thankyou for alerting us to the access issues.  There were some issues which arose from the migration to the new library system.  We have identified with you which reading list this is from and are promptly checking all links to books and online materials.  We continue to welcome the reporting of issues at: http://www.latrobe.edu.au/library/contact-us/request-forms/report-online-resource-problems so that our technical team can address them.

Regards,

Jenny (Library)

Response

Thank you for contacting us.

We are currently working with Google to solve the problem of linking from Google Scholar to La Trobe resources.

We apologise for this inconvenience and recommend the following interim workarounds:
• Copy and paste a book or article title you find in Google Scholar into Library Search
• Use the Journals tab on the library website to see if we have the journal title and the year of the article you find in Google Scholar
 

Regards

Lisette Jimenez

Library, Quality & Communications

 

 

 

Response

Many thanks John, I will pass this suggestion on to our Training Coordinator for consideration.  Currently when a student attends a session, there is the option of a follow up personal consultation, so you are able to obtain feedback on your work.  if you have completed the training you are able to access this help.

regards Sharon Karasmanis.  Manager, Learning and Teaching (Library) 

Response

Hi Shem, the Academic Referencing Module should direct you to the Academic Referencing Tool.   You can also access the Tool from the Library home page under Quick Links, his provides examples for you to follow when creating a reference list.  Here is the link to the tool:  http://www.lib.latrobe.edu.au/referencing-tool/

The other option is to use EndNote, a bibliographic management tool.  the Library holds EndNote classes (check session times under Help and Training),  and there is also an online guide to help you:  http://latrobe.libguides.com/endnote

Please advise if you require further information, regards Sharon

Response

Dear Jacqui

'Full text available' indicates there is an electronic copy of the text available from the View Online link. However with the large numbers of publishers and articles contributing to the La Trobe collection, there will always be a number of links that are incorrect. We fix these as they come to our attention and it can take some time, depending on the reason why access has been lost. In the example you give, the library does not have that item but the record for the book was incorrectly retained by the system.

The 'Get It' tab is the link to the interlibrary loan request form. The library will obtain the material from another source if the item is not available at La Trobe.

If you are not able to find the resources you need, please do contact us for help using the options available on the contacts page http://www.latrobe.edu.au/library/contact-us . If you are using a form we will need information about the specific items you are looking for.

regards

Charlotte Clements
Manager, Collections and Access

Response

Dear Dr O'Reilly

Thank you for query and thoughts regarding the link to Amazon on the library page. I apologise for my delay in responding to your query.

The link to Amazon UK in the reading list area is provided to assist teaching staff in acquiring new materials for courses. As you have noted, pressing the button allows downloading of the information about the title directly from the Amazon site. Purchasing is completed through the library service and materials are sourced from vendors we have agreements with. The same service from WorldCat is under investigation by the library and we plan to replace the Amazon link in due course.

regards

Charlotte Clements
Manager, Collections and Access
La Trobe University Library

Response

Thanks for your feedback.

I'm glad to hear you experienced good service at the help desk.  I'll be sure to pass this on to our staff member.

Kind regards - Ian Rossiter
Senior Coordinator, Co-Curricular Services

Response

Thank you for your feedback.  The lack of appropriate cleanliness is a concern and I will report this directly to the appropriate supervisor. Excessive noise, particularly in the silent area, also makes studying difficult so please report this to the security guard or a library staff member when it occurs so that immediate action can be taken. 

Linda Sheridan
Manager: Partnerships and Campuses

Response

The AW opening hours are under consideration at the moment, so your feedback is very timely.  We currently have extended opening hours for the exam period, opening until 9pm on Mondays - Thursdays and opening from 11am - 5pm on Saturdays and Sundays. Hopefully the Library will be well used in these times as the data gathered will help to inform the decision about further extension of opening hours.

Regards,
Linda Sheridan
Manager: Partnerships & Campuses

Response

Thank you for your feedback regarding Bonus+.

The Bonus+ service could not continue due to its incompatibility with the Library system. We recognise the value Bonus+ offered and we continue to provide access to needed resources not held at La Trobe University Library by:

• providing you with copies and loans from other libraries via the Interlending and Document Delivery Service

• adding more copies of high use materials already held in the collection or where possible e-versions, and
• encouraging you to suggest items for the Library to purchase
 

 

Response

Thank you for your feedback and very pleased to hear that you enjoy that facility.  We have no plans at present to install an additional boiling water tap in the Library but I will certainly pass on your suggestion.

Linda Sheridan
Manager: Partnerships & Campuses