Feedback responses

Response

Thank you for your feedback.  I am sorry that this has been your experience as a 'silent study area' should be quiet.  I will alert the staff at Bendigo that there may be an issue in that area and will forward on your suggestion about some form of online monitoring to track noise levels.

Regards,
Linda Sheridan
Manager: Partnerships and Campuses

 

Response

Hi Michele, I have escalated this problem to our Deputy Director, who has sent an urgent email to the software vendor.  I will contact you as soon as I hear anything, but will keep checking until this is resolved.  regards and sincere apologies, Sharon

Response

Hi Millie,

Ww are working hard on making changes to make exams easier to find - but there are some which are unavailable.

Most are able to be found though. If you search for "La Trobe University examination paper" and then limit to books, you'll see them all. You can search for your subject and add La Trobe University examination paper to see if you can find it.

We are aiming to have all exam paper made available within the next week or so.

I hope this helps.

Regards,
 

Arlene O'Sullivan

Acting Manager Collections and Access

Response

Hi, thank you for the feedback.  Apologies for the wait, if there are students waiting, there are always backup staff, and usually a minimum of two staff rostered on to the Library pods.  Possibly  one of the staff was engaged in a longer query in the back office, hence the shortage of staff in the help zone.  If you are waiting for this long in the future, please advise one of the ASK La Trobe attendants to ring the office to ask for extra help.  

Regarding the new Library system, there are self help videos that will improve your search experience:

http://www.latrobe.edu.au/news/announcements/2015/new-library-search   

Response

Hi Ahmed, students do have access to Turnitin via the University website.  If you are having problems using the system, you can ask for help with the Peer Learning Advisors either in the Library or the Student Hub.

Response

Hi there. we are working hard on making changes to make exams easier to find - but there are some which are unavailable.

Most are able to be found though. If you search for "La Trobe University examination paper" and then limit to books, you'll see them all. You can search for your subject and add La Trobe University examination paper to see if you can find it.

I hope this helps.

Regards, Simon Huggard.
Deputy Director, Research and Collections


 

Response

Hi Fiona, the new library management system does not permit the hold function for reserve items. Students can still borrow reserve books for three hours, and depending on the subject and number of students enrolled, there should be ample copies available.

The Reading List system should have online access to all prescribed readings, however if a student finds there are not enough copies, or a prescribed reading is not easily available, they should immediately notify staff in the Help Zone, to rectify quickly.

regards Sharon

Response

Dear Toan, sorry you are having problems with the new Library Search.  To find the full text of an article, you need to select 'View Online' to navigate to the full text of the article.

Another way to find full text articles is to use the Proquest database.  From the Library home page, select 'Databases' then 'P' then 'Proquest Central'.  you can then use keywords for searching your topic, and the pdf of the article is attached to the search result

If you are still having problem, library staff in the ASK La Trobe help zone will be able to help you with the searching.  regards Sharon

Response

Hi, thank you for the feedback.  If there are problems with inappropriate use of computers or other complaints, you can either report this via the Live Chat or the Help Zone, and ask for the security guard to patrol on level three. 

Response

Thanks for your feedback. We are working on fixing of links to resources to ensure they all work properly. Hopefully this is working for you now.

If you are able to report a problem with a specific title, this can then be investigated in detail. The report form is at:

http://www.latrobe.edu.au/library/contact-us/request-forms/report-online-resource-problems

Help with using the system is available at:

 

 

http://www.latrobe.edu.au/library/assignment-thesis-support/search-tools


Regards,


Simon Huggard
Deputy Director, Research and Collections

Response

Thankyou for your feedback

Please ensure your devices are checked regularly.

All circuits in the library have annual checks

 Faulty devices can trip the overload protection circuit.

Andrew

Library Facilities Coordinator

 

 

Response

Thankyou for your feedback

I have forwarded this to ICT I will also advise security to report incidences of handwritten notes so the fault can be checked and an official maintenance not placed on the machine.

Regards

Andrew

Library Facilities Coordinator

Response

Hi Chris,

Thanks for this feedback, we are in the process of creating a new titles list in our new Library management system. Once created the new titles list will be available on the library website.

Regards

Arlene O'Sullivan

Acting Manager Collections and Access

 

Response

Hi,
We are looking into this issue and will provide a response as soon as is possible.
Regards
Arlene O'Sullivan
Acting Manager Collections & Access
 

Response

Hi, Gwynith,

Could you please provide the below requested information so that we can resolve this issue for you:

• What operating system and browser did you use?
• Are you using any search refinements before they search e.g. limiting to particular campus, limiting to online only?
• If you use your computer on campus, then does Search look normal?

Regards
Arlene O'Sullivan
Acting Manager Collections & Access
 

Response

Hi,

Please see below for a link that will provide you access to this title.


http://ez.library.latrobe.edu.au/login?url=http://dx.doi.org/10.1002/9781444304695

 

Regards
Arlene O'Sullivan
Acting Manager Collections & Access
 

Response

Thankyou for your feedback

We monitor the air-conditioning regularly.  I have forwarded this information to maintenance.

Thankyou

Andrew 

Library Facilities Co-ordinator. 

Response

Thankyou for your feedback.

It is great to hear this room is now warm as previously it was so extremely cold, due to a defective balance control.

I will investigate this further however and see if we can getter a better control of the air temperature.

Andrew

Library Facilities Co-coordinator

 

Response

Thanks for your feedback. We are working on fixing of links to resources to ensure they all work properly.

The usability of the system is also something that will be worked on in the second half of the year, to ensure we get the best out of the new system.

If you need something urgently, you can also report specific titles which are not working, at:

http://www.latrobe.edu.au/library/contact-us/request-forms/report-online-resource-problems

Help with using the system is also available at:

 

 

http://www.latrobe.edu.au/library/assignment-thesis-support/search-tools


Regards,


Simon Huggard
Deputy Director, Research and Collections

 

Response

Hi Natalie,

We are looking into this issue and will provide a response as soon as is possible.

Regards

Arlene O'Sullivan

Acting Manager Collections & Access
 

Response

Hi,

We are looking into this issue and will provide a response as soon as is possible.

Regards

Arlene O'Sullivan

Acting Manager Collections & Access

Response

Thankyou for your feedback

We will investigate the issue.

Andrew

Library Facilities Coordinator

Response

Thanks for your feedback. We are working on fixing of links to resources to ensure they all work properly. The usability of the system is also something that will be worked on in the second half of the year, to ensure we get the best out of the new system. Help with using the system is available at:

 

http://www.latrobe.edu.au/library/assignment-thesis-support/search-tools
 


Regards,


Simon Huggard
Deputy Director, Research and Collections

Response

Thankyou for your feedback

We will investigate this suggestion.

Andrew

Library Facilities Coordinator

 

Response

Hi Marnie. This is working now- repeating your search and clicking on  Books does narrow it down to 21. I wonder if this was just a glitch?
Cheers,

Simon Huggard.