Feedback responses

Response

Thankyou for your feedback

I was in the room today investigating a solution. A piece of paper works better than the bench, or the mouse pad

However the desktop has the wrong reflective properties to function correctly with the Apple type mouse.

We are however investigating a more permanent solution.

Thankyou for bringing this to our attention

Andrew

Learning Commons Team Leader

 

Response

Hello,

Thank you for your feedback.  Which form are you attempting to complete?

Best wishes,

Kerryn Amery, Associate University Librarian - Information Services

Response

Thankyou for your feedback

Consideration will be given to feedback regarding consumption of food in library.

Andrew

Learning Commons Team Leader

 

Response

Dear Lyndon,

Thank you for your feedback on the cessation of BONUS. We appreciate the value of BONUS to our users and we are putting in place strategies to minimise the impact of it ceasing.

We will be increasing the number of copies of high use materials held. Around half the materials requested via BONUS were already held in the library, but were unavailable at the time the user required them.

We are increasing the Interlibrary loan request limits for undergraduates and reviewing the InterLibrary loan pages to make them easier to navigate. You can still obtain books from other libraries via the Interlibrary loan service. http://www.latrobe.edu.au/library/borrowing-and-ebooks/borrow-from-other-libraries/document-delivery

It seems that that many students and staff are unaware that they are able to suggest items to be purchased for the library collection. This service is currently being promoted and will be further publicized to make sure the library expands its collections with materials our users require. http://www.latrobe.edu.au/library/contact-us/suggest-an-item  It can be accessed via the Request forms menu item on the Quicklinks list at the top right of the Library's home page. We always welcome your input if there are any areas where you feel the library's collection needs developing at a more general level as well.  Please let us know if you require an item urgently and if you would like to be notified when it is received.   


The Intercampus loan facility will not cease as a result of BONUS stopping and you will still be able to request books held at any of La Trobe's campuses as you have been. I hope these strategies will assist in minimizing the impact of this service cessation.

Kind Regards

Alison Bates

Collection Provision Manager

 

Response

Dear Angel,

Thank you for your feedback on the cessation of BONUS.  The library is changing Search, Catalogue and library system software and the end of this year.  The BONUS system is tied to the previous software and thus the service will be ceasing.

We appreciate the value of BONUS to our users and we are putting in place strategies to minimise the impact of it ceasing.

We will be increasing the number of copies of high use materials held. Around half the materials requested via BONUS were already held in the library, but were unavailable at the time the user required them.

We are increasing the Interlibrary loan request limits for undergraduates and reviewing the InterLibrary loan pages to make them easier to navigate.  You can still obtain books from other libraries via the Interlibrary loan service. http://www.latrobe.edu.au/library/borrowing-and-ebooks/borrow-from-other-libraries/document-delivery

It seems that that many students and staff are unaware that they are able to suggest items to be purchased for the library collection. This service is currently being promoted and will be further publicized to make sure the library expands its collections with materials our users require. http://www.latrobe.edu.au/library/contact-us/suggest-an-item  It can be accessed via the Request forms menu item on the Quicklinks list at the top right of the Library's home page. We always welcome your input if there are any areas where you feel the library's collection needs developing at a more general level as well.


The Intercampus loan facility will not cease as a result of BONUS stopping and you will still be able to request books held at any of La Trobe's campuses as you have been. I hope these strategies will assist in minimizing the impact of this service cessation.

Kind Regards

Alison Bates

Collection Provision Manager
 

Response

Dear Leonie,

Thank you for taking the time to provide feeback on the cessation of BONUS. We appreciate the value of BONUS and we are putting in place strategies to minimise the impact of it ceasing.

We will be increasing the number of copies of high use materials held. Around half the materials requested via BONUS were already held in the library, but were unavailable at the time the user required them.

We are increasing the interlibrary loan request limits for undergraduates and reviewing the InterLibrary loan pages to make them easier to navigate.

It seems that that many students and staff are unaware that they are able to suggest items to be purchased for the library collection. This service is currently being promoted and will be further publicized to make sure the library expands its collections with materials our users require. http://www.latrobe.edu.au/library/contact-us/suggest-an-item  It can be accessed via the Request forms menu item on the Quicklinks list at the top right of the Library's home page. We always welcome your input if there are any areas where you feel the library's collection need developing at a more general level as well.


The Intercampus loan facility will not cease as a result of BONUS stopping and you will still be able to request books held at any of La Trobe's campuses as you have been. I hope these strategies will assist in minimizing the impact of this service cessation.

Kind Regards

Alison Bates

Collection Provision Manager

 

Response

Dear Lois, Thanks for telling us of your problems accessing the article in the online journal: Language Problems & Language Planning. It is a good idea to clear your cache and cookies and if you cannot view the file e.g. blank screen or incomplete document: •Start Adobe Reader. •Go to Edit, then Preferences then choose Internet. •Make sure the box next to Display PDF in browser is ticked. •Click OK. More troubleshooting suggestions are at: http://www.latrobe.edu.au/library/help-and-training/login-access-problems If this does not solve your problem please get back to us. Best wishes Eva Eva Fisch Collection Development Manager

Response

Hi Jennifer,

The Library is about to extend its opening hours leading into the exam period. From this Monday, October 20th, the Library will be open until 9pm Monday to Thursday and will open longer on the weekends of November 1/2 and November 8/9 (11am - 5pm).  I hope that this will assist with your study.

Library staff are happy to receive feedback at any time.  You can provide feedback on this site or using the feedback box in the library.  You could also talk directly to any of the Library staff or to a Peer Learning Adviser if you prefer to feedback in person.

Regards,
Linda Sheridan
Campus Library Manager

Response

Thankyou for your feedback

I agree that all noise does travel significantly when a floor is in the main a silent area.

All sources of disruptive noise are monitored on level 3 not just conversation, thankyou for pointing out the issue of vibrating phones.

 Vibrating phones should not be placed on hard surfaces where it will transform into a sound source. We will continue to monitor this situation.

I have reported the toilet doors and they will be serviced within the next 5 days, they will service all aspects including the closer to ensure that is functioning correctly so that it does not put excessive force on the hinges causing them to grind. Hopefully this will alleviate some of your concern.

Andrew

Learning Commons Team Leader

 

Response

Thankyou for your feedback

Cleaning of desks is only dusting with micro fibre cloth.

The keyboards and mice are cleaned twice a year, prior to semester starting and during mid year break.

Individual desk issues can be reported and will be cleaned as required. Most desks should have a desk number on them so you can use this number to report any issues.

Andrew Learning Commons Team Leader

Response

Hello Verity. There was a big problem withthe Library Search page on Friday (19 Sep) between 11.45am and 12.15pm (AEST). We notified the vendor (who are located in the US)and the problem was resolved pretty quickly. Apologies for the inconvenience. This is the first time I\'ve seen this downtime with the search system for about a year, so hopefully it won\'t happen again any time soon. If this occurs again, please don\'t hesitate to let us know, however your email wasn\'t sent to me until very late on Friday. There is a better troubleshooting form you can use at the URL below:
http://www.latrobe.edu.au/library/contact-us/request-forms/report-online-resource-problems
You can use this form for or alternatively send an email to the serials team who will troubleshoot the problem immediately. Their email address is:serials@latrobe.edu.au
Again, apologies for the downtime.


Regards, Simon Huggard.
Digital Infrastructure Manager
 

Response

Thankyou for your feedback

I am sorry you had to endure this, I will ask the guards to look at additional patrols where possible.

We do try to cover the silent and quiet study policy as much as possible.

Andrew, Learning Commons Team Leader

Response

Thank you for your feedback and we apologise for this inconvenience.
We have logged a service call for this unit.
There is a second unit on level 2 that you may use for scanning/photocopying.
 

Lea Beranek, Collection Delivery & Facilities Manager
 

Response

Thank you

Interesting suggestion that we will take under consideration.

Lea Beranek, Collection delivery & Facilities manager

Response

Thank you for your feedback -

I will organise for the Security Guard to undertake further patrols of level 3.

Lea Beranek, Collection Delivery & Facilities Manager

Response

Hi there. Thanks for your feedback. I will pass this on to our ICT colleagues to include in the standard image for PCs at the University. They will need to assess this and see if it will work with the upgrades they are doing to all PCs at the end of the year (in December).

Regards,

Simon Huggard,
Digital Infrastructure Manager

Response

Hi there. I'm sorry the databases are so slow. The Library is working with our ICT department to provide feedback about response rates to see if anything can be done to speed things up. We are also working on moving to a different system to manage access to journal articles, which will allow direct connections to journals after login, rather than everything going through the La Trobe network. This new system should be available early next year. If there is a specific set of journals which are causing problems, please let us know through the problem form below, so that the library staff can follow up directly with the journal provider. Problem form is at: http://www.latrobe.edu.au/library/contact-us/request-forms/report-online-resource-problems

Regards, Simon Huggard
Digital Infrastructure Manager

Response

Thankyou for your feedback.

I agree this is a difficult issue however I have checked the computer availabilty app in the foyer and there were only a few areas of the library where there were no computers available, even at our busiest times.

You can also download a web app or Android or Iphone app to let you know which computer zones in the library have a best chance of finding a computer free.

We consider all ideas, and policies are reviewed from time to time to manage library resources.

Andrew, Learning Commons Team Leader.

 

 

Response

Thankyou for your feedback

Each section of the library has a different controller and air supply, the Agora end, the middle section and the Northern section towards carpark 8. It would greatly assist in making adjustments if you could be more specific with your location regarding the temperature.

Please provide the Level you are on a room or desk number if possible.

Many of the areas have different temperatures and vary when more or less people are in the area.

Andrew, Learning Commons Team Leader

Response

Thank you for your feedback. I will forward your note to Jennifer. Kind regards, Sandi Monaghan.

Response

Thank you for your feedback

I will forward this feedback to staff on level 3 for information

Lea Beranek, Collection Development & Facilities Manager

Response

Thanks for taking the time to contact us about the mistakes. We rely on people finding any errors to “eventually” make it perfect. I have amended the ones you listed, and don’t hesitate to contact us again if you find any more, or have a suggestion to improve our referencing tool.

Best regards,
 

Lisa Donnelly
Faculty Librarian & Team Leader| Humanities, Social Sciences & Education
 

Response

Thank you for your feedback -

We will review our instructions based on your comments.

Lea Beranek, Collection delivery & facilities Manager

Response

Thank you for this positive feeedback

I will forward your comments to the IT staff

Lea Beranek, Collection Delivery & Facilities Manager

Response

Thank you for your feedback -

We will consider your suggestions, however, currently patrons may consume food on all levels of the library. 

Lea Beranek, Collection Delivery & Facilities Manager