Document Delivery

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Use the Document Delivery Service to request copies and loans from other libraries. Do not use Document Delivery to request copies from La Trobe University libraries or the Melbourne Annexe. The number of requests you can make and what you can get delivered will depend on where you are studying or working. Document Delivery is available for work-related research and teaching of La Trobe University students and staff who are located:

  • on campus at Melbourne, Bendigo, Albury-Wodonga, Mildura or Shepparton
  • off campus including the city campuses (Franklin Street and Collins Street), Bouverie Centre, Alfred, Austin and Royal Melbourne Hospitals, Bendigo Clinical School, students on placement and those who live more than 50km from any La Trobe University campus.
  • offshore (outside of Australia).

The type of items you can request through document delivery

On campus

Staff and PhD/Masters students

If you are a staff member or PhD/Masters student working or studying on campus, you are able to request the following items through Document Delivery:

  • books, conference proceedings from the CARM Centre and other libraries
  • microform, audiovisual items, patents and standards from other libraries
  • copies of book chapters from other libraries
  • copies of journal articles from other libraries
  • copies or loans of theses from other libraries
  • copies of reports and conference papers from other libraries.

Honours, graduate diploma, graduate certificate and 4th year students

If you are an Honours, graduate diploma, graduate certificate or 4th year student studying on campus, you must register with the Document Delivery Service before you are able to request the following items:

  • books, conference proceedings from the CARM Centre and other libraries
  • microform, audiovisual items, patents and standards from other libraries
  • copies of book chapters from other libraries
  • copies of journal articles from other libraries
  • copies or loans of theses from other libraries
  • copies of reports and conference papers from other libraries.

Undergraduate students

If you are an undergraduate student studying on campus, you are able to request the following items through Document Delivery:

  • books and conference proceedings from the CARM Centre
  • copies of book chapters from other libraries
  • copies of journal articles from other libraries
  • copies of theses from other libraries
  • copies of reports and conference papers from other libraries.

Off campus

Staff and PhD/Masters Students

If you are a staff member or PhD/Masters student working or studying off campus, you must register with the Document Delivery Service before you are able to request the following items:

  • books, conference proceedings, audiovisual items, patents and standards from the CARM Centre, La Trobe University and other libraries
  • copies of book chapters from La Trobe University and other libraries
  • copies of journal articles from La Trobe University and other libraries
  • copies or loans of theses from other libraries
  • copies of reports and conference papers from La Trobe University and other libraries.

Honours, graduate diploma, graduate certificate and 4th year students

If you are an Honours, graduate diploma, graduate certificate or 4th year student studying off campus, you must register with the Document Delivery Service before you are able to request the following items:

  • books, conference proceedings, audiovisual items, patents and standards from the CARM Centre, La Trobe University and other libraries
  • copies of book chapters from La Trobe University and other libraries
  • copies of journal articles from La Trobe University and other libraries
  • copies or loans of theses from other libraries
  • copies of reports and conference papers from La Trobe University and other libraries.

Students on placement

If you are a student on placement, you must register with the Document Delivery Service before you are able to request copies of the following items through Document Delivery:

  • book chapters from La Trobe University and other libraries
  • journal articles from La Trobe University and other libraries
  • theses from other libraries
  • reports and conference papers La Trobe University and other libraries.

Undergraduate students

If you are an undergraduate student studying off campus, you must register with the Document Delivery Service before you are able to request the following items:

  • books, conference proceedings and audiovisual items from the CARM Centre and La Trobe University library
  • copies of book chapters from La Trobe University and other libraries
  • copies of journal articles from La Trobe University and other libraries
  • copies of theses from other libraries
  • copies of reports and conference papers from La Trobe University and other libraries.

Offshore

Staff and PhD / Masters Students

If you are a staff member or PhD/Masters student working or studying offshore, you must register with the Document Delivery Service before you are able to request copies of the following items:

  • book chapters from La Trobe University and other libraries
  • journal articles from La Trobe University and other libraries
  • theses from other libraries
  • reports and conference papers from La Trobe University and other libraries.

Honours, graduate diploma, graduate certificate and 4th year students

If you are an Honours, graduate diploma, graduate certificate or 4th year student studying offshore, you must register with the Document Delivery Service before you are able to request copies of the following items:

  • book chapters from La Trobe University and other libraries
  • journal articles from La Trobe University and other libraries
  • theses from other libraries
  • reports and conference papers from La Trobe University and other libraries.

Undergraduate students

If you are an undergraduate student studying offshore, you must register with the Document Delivery Service before you are able to request copies of the following items:

  • book chapters from La Trobe University and other libraries
  • journal articles from La Trobe University and other libraries
  • theses from other libraries
  • reports and conference papers from La Trobe University and other libraries.

Number of requests per year

User typeQuota/calendar year
Staffunlimited
PhD/Masters100*
Honours
Graduate diploma
Graduate certificate
4th year students
25*
Undergraduates10*
* Quota does not include material obtained from La Trobe University campus libraries or the CARM Centre.

Charges

The library covers up to $20 towards the cost of each request. If an item will cost more than this, we will contact you to check if you wish to proceed, unless you have specified in the 'Maximum Cost' field that you are willing to pay extra. You or your academic unit will be charged for:

  • A journal article, book chapter, or copy of a thesis or manuscript that costs more than $20.
  • 'Rushed' items. These will cost $16.50, plus courier charges, or the equivalent 'Urgent' charge of an overseas library.
  • A loan of a book from an overseas library. The amount will be based on the cost charged by the overseas library. We will pay the return registered airmail postage rather than the first $20.
  • Requests received in excess of your allocated quota. These will cost $16.50 or as specified above where applicable.

You must notify Document Delivery who is to be charged for the costs involved. If the charges are to be paid by a School or from a research fund the department name, cost centre and fund number must be provided. Enter the departmental account code in 'special instructions'.

If you are paying the charges personally, this must be done when the item is collected from the library or downloaded.

How to use the service

Create the request

  • Log in to the Document Delivery Service using your university login details.
  • Click on Advanced Search in the left hand column.
  • Select the Fields you want to search.
  • Type in your search terms enclosing phrases in quotes. Do not attempt to search via article or chapter details.
  • Limit your search (optional) and click on Search.
  • Click on Get It!
  • The details of the item will automatically populate most of the request form. Complete the other relevant fields then click on Request.
  • If you do not find the item, click on Create Request in the left hand column and complete the request details manually.
  • Take note of the Request Number displayed on the screen.

Receiving the item

  • If you have requested an item that needs to be scanned, you will receive an email when the item is ready. You will need to log in to the Document Delivery Service using your university login details and download or print your requested item. Documents will be deleted 10 days after the first viewing/download.
  • If your request is a physical item, you will receive an email informing you that the item is ready and where you can collect it. When you receive the item, there will be a cover slip with details of how to return or renew the item. If you do not return the item in person at any of the library campuses, you will be responsible for the cost of postage back to the library.

Copyright

A request for a copy must be made in accordance with the Australian Copyright Act. Under the Act libraries are authorised to supply a photocopy or other reproduction as long as the copy is not used for any purpose other than private study, scholarship or research and that the amount that is copied is in accordance with copying limits laid down by the Act.

These limits are as follows:

  • Periodical articles - one article per issue of a periodical, two or more articles per issue if those articles are on exactly the same subject.
  • Other published works - 10% or one chapter, if the work is longer than 10 pages

The library reserves the right to refuse to accept a request for a copy if it believes that fulfilling the request would involve violation of the copyright law.

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