Troubleshooting

Problem

 Possible Cause

Solution

No audio is capturing and/or No webcam is capturing and/or No screen capture

Hardware:

• Bad device connection

Software:

• Incorrect device selection within Echo360 Personal Capture device settings
• Check for any loose connections and make sure you have plugged in your devices correctly.

• Incompatible device(s)

• Drivers not installed (the device will not appear on the monitors in the preview).
• Make sure your user settings are configured correctly for the device you intend to use.
• If you have incompatible device(s) they will not appear in the configuration drop-down menus.

Software:

• Conflicting device configurations with open applications/programs i.e. flash player, Skype etc.

Software:

• Close all applications that have the potential to use the microphone. You will then need to restart the Echo360 personal capture for these changes to take affect. 

Echo360 Personal Capture software crash

Hardware:

• Load too high

Software:

• Close all un-needed programs while recording
• Reconfigure the capture settings in the Personal Capture tool and select to capture the screen and/or webcam capture at 'Quarter size' - see the 'Configuring recording preferences' section
• If problem persists contact the ICT service desk.

Screen/Webcam
Capture footage stutters

Hardware:

• Your PC is struggling to cope with the amount of data it needs to process (this may be particularly prominent when working with large/high resolution screens and webcams).

Software:

• Close all un-needed software during your capture.
• Reconfigure the capture settings in the Personal Capture tool and select to capture the screen and/or webcam capture at 'Quarter size' - see the 'Configuring recording preferences' section