Staff profile

Dr Suzanne Zyngier PhD.

Associate Dean (International)

Faculty of Business, Economics and Law
La Trobe Business School

Donald Whitehead Building, Room 327, Melbourne (Bundoora)

Qualifications

BA, Grad Dip. Lib. MIMS (Hons) PhD Monash University

Membership of professional associations

Academy of Management, Assoc. Information Systems,

Area of study

Management Information Systems

Brief profile

Suzanne Zyngier is Associate Dean (International) and is a member of the Faculty of Business, Economics and Law, at La Trobe University, Australia. She has held academic appointments at Monash University and Swinburne University of Technology. 

Her research centres on managing knowledge to support innovation, and on the governance of knowledge management strategies. This has resulted in the development of a KM governance framework detailing the relationship of governance to the effective implementation of KM processes, and in defining the roles and tasks involved at each point of governance: planning and development of the KM strategy and the implementation of that strategy. Prior to joining academia her previous career was as an experienced knowledge management and information services analyst where she conducted her own business as a consultant to the professional, corporate and not-for profit sectors.   Suzanne completed her PhD at the School of Information Management and Systems at Monash University. Her earlier research was concerned with knowledge management understandings and practices amongst Australia's top 1000 companies and as such has a solid understanding of the current status of knowledge management uptake in Australian industry gained on the basis of this survey research and case studies in various contexts. In 2002 she worked on a follow up comparative study of knowledge management status between Australian and European financial services institutions that was commissioned and sponsored by Fuji Xerox Australia. Suzanne has published journal articles in the "Journal of information Technology", "Information Systems Frontiers", "Knowledge Management Research and Practice", the "International Business Review", the "International Journal of Knowledge Mangement" and in "Information and Knowledge Management", she has also published technical reports, several book chapters and has presented papers on her research at national and international conferences and at presentations to industry. Suzanne is currently on the editorial board of the International Journal of Knowledge Management, and is track chair at HICCS, and a reviewer for ECIS, ACIS, and ICIS.

Suzanne’s research specializations are in the following areas: in the Strategic Alignment of Information Systems, in Information Systems Governance in Knowledge Management Governance and in the strategic application of Knowledge Management techniques. She supervises a number of PhD students in these and related areas.

Teaching units

BUS5KMS Knowledge Management Systems

BUS5BIM Business Information Systems Management

BUS5RIS Research mentods in Information Systems

 

Recent publications

Refereed Articles

 Zyngier, S., & Burstein, F. (2011). Knowledge Management Governance: The Road to Continuous Benefits Realization. Journal of Information Technology. (JIT advance online publication, 22 November 2011; doi:10.1057/jit.2011.31).

Zyngier, S. (2011). Does KM Governance = KM Success? Insights from a Global KM Survey. In M. Jennex & S. Smolnik

Zyngier, S., & Venkitachalam, K. (2011). Knowledge Management Governance - A Strategic Driver. Knowledge Management Research & Practice. 9(2), 136-150.

Zyngier, S. (2011). Knowledge Management - realizing value through governance International Journal of Knowledge Management, 7(1). 35-54.

(Eds.), Strategies for Knowledge Management Success: Exploring Organizational Efficacy (pp. 51-73). Hershey. PA: IGI Books.

Zyngier, S. (2011). Knowledge Management Governance. In D. Schwarz (Ed.), The Encyclopaedia of Knowledge Management (2nd. ed., pp. 373-380). Hershey, PA: Idea Group Publishing.

Zyngier, S., & Burstein, F. (2011). Knowledge management governance as a mechanism for sustainable organisational knowledge creation and transfer. International Journal of Strategic Change Management, 3(3), 211-229.

Zyngier, S., D’Souza, C., Robinson, P., & Schlotterlein, M. (2011). Knowledge transfer: examining a public vaccination initiative in a digital age. Paper presented at the 44th. Hawaiian International Conference on System Sciences (HICSS44).

D’Souza, C., Zyngier, S., Robinson, P., & Schlotterlein, M. (2011). Health Belief Model: Evaluating marketing promotion in a vaccination program Health Marketing Quarterly, (in print.)

D’Souza, C., Zyngier, S., Robinson, P., Schlotterlein, M., & Sullivan-Mort, G. (2011). Health Belief Model: Evaluating marketing promotion in a vaccination program for youth. Journal of Nonprofit and Public Sector Marketing, 23(2), 134.

Burstein, F., Sohal, S., Sohal, A., & Zyngier, S. (2010). Knowledge Management Leadership in Australia: The Understanding of Knowledge Management Roles & Responsibilities.

Knowledge Management Research and Practice,

8(1).

Freeman, S. M., Lazaris, M., Hutchings, K., & Zyngier, S. (2010). A Model of Rapid Knowledge Development: The Smaller Born-global firm. International Business Review, 19(1).

Jennex, M., & Zyngier, S. (2008). Security as a Contributor to Knowledge Management Success. Information Systems Frontiers: A Journal of Research and Innovation, 9 (5), 493–504.

Zyngier, S. (2008). Risk management: Strengthening Knowledge Management. International Journal of Knowledge Management, 4 (3).

Ruzzier, J., Sohal, A. S., Kumar, P., & Zyngier, S. (2008). Critical Issues of Success and Failure in IT Outsourcing by Government Agencies: Two Australian Case Studies. International Journal of Business Information Systems.3 (2)

Zyngier, S. (2003). The Role of Technology in Knowledge Management Strategies in Australia: Recent Trends. Journal of Knowledge and Information Management, 2 (2), 163-178.

Book Chapters

Zyngier, S. (2010). Does KM Governance = KM Success? Insights from a Global KM Survey. In M. Jennex & S. Smolnik (Eds.), Strategies for Knowledge Management Success: Exploring Organizational Efficacy (pp. 51-73). Hershey. PA: IGI Books.

Zyngier, S. (2008). Knowledge management Strategies and Governance- results of a Global Survey. In S. Hawamdeh, M. Stauss & F. Barachini (Eds.), Knowledge Management Competencies and Professionalism (pp. 85-96). New Jersey: World Scientific.

Zyngier, S. (2006). Knowledge Management Governance. In D. Schwarz (Ed.), The Encyclopaedia of Knowledge Management. Hershey, PA: Idea Group Publishing. p.373-380.

Zyngier, S., Burstein, F., & McKay, J. (2005). Governance of Strategies to Manage Organizational Knowledge - a mechanism to oversee knowledge needs. In M. Jennex (Ed.), Knowledge Management Case Book. Hershey, PA.: Idea Group Books. p.83 -103.

Zyngier, S., & Burstein, F. (2004). Knowledge Management Strategies: Leaders and Leadership. In H. Linger, J. Fisher, W. Wojtkowski, W. G. Wojtkowski, J. Zupancic, K. Vigo & J. Arnold (Eds.), 'Constructing the Infrastructure for the Knowledge Economy; Methods and Tools, Theory and Structure' Proceedings of the 12th. International Conference on Information Systems and Development (ISD'03) Melbourne: Kluwer Academic.

Zyngier, S., Burstein, F., & Rodriguez, M.-L. (2003). Knowledge Management Strategies in Australia. In H. Hasan & M. Handzic (Eds.), Australian Studies in Knowledge Management. Wollongong: University of Wollongong Press. p.487 – 521.

Refereed conference papers

Zyngier, S. (2012). Leveraging knowledge for innovation: what makes a difference? Paper presented at the 45th. Hawaiian International Conference on the System Sciences (HICSS'45).

Zyngier, S., D’Souza, C., Robinson, P., & Schlotterlein, M. (2011). Knowledge transfer: examining a public vaccination initiative in a digital age. Paper presented at the 44th. Hawaiian International Conference on System Sciences (HICSS44).

Agrawal, C., & Zyngier, S. (2009). KM facing simultaneous obstacles and strategic benefits realization: a continuing conundrum. Paper presented at the 20th. Australian Conference on Information Systems.

Freeman, S. M., Hutchings, K., Lazaris, M., & Zyngier, S. (2009). Factors Leading to New Knowledge in Early Internationalizing Smaller Born-Global Firms Paper presented at the Academy of International Business (AIB) 2009 Annual Meeting.

Freeman, S. M., Lazaris, M., & Zyngier, S. (2008). Effect of Trust on Absorptive Capacity of Smaller Born-Global Suppliers. Paper presented at the Business & Economics Society International (BESI) 2008 Conference.

Alam, Q., Perry, M., Sohal, A., & Zyngier, S. (2008). Adaptation for Sustainability in the Face of Drought: A Victorian Cereal Industry Supply Chain Study. Paper presented at the 6th ANZAM Symposium on Operations, Supply Chain and Services Management, Griffith University, Gold Coast Campus

Zyngier, S. (2007). Knowledge management governance: Defining the measurement of knowledge management strategy development and implementation outcomes. Paper presented at the Australian Conference on Knowledge management and Intelligent Decision Support - Theory Wedded to Practice, Melbourne.

Zyngier, S. (2007). Knowledge Management Governance: a Framework for Knowledge Management Benefits Realization. Paper presented at the 8th International Research Conference on Quality, Innovation and Knowledge Management, New Delhi, India.

Sohal, S., Burstein, F., Sohal, A., & Zyngier, S. (2007). Knowledge Management Leadership in Australia: The Understanding of Knowledge Management Roles & Responsibilities. Paper presented at the 9th International Conference on Decision Support Systems (ICDSS 2007), Calcutta, India.

Older publications

Zyngier, S. (2006). Risk management: a tool for reflective practice in KM. Paper presented at the 9th Australian Conference on Knowledge Management and Intelligent Decision Support (ACKMIDS), Melbourne.

Zyngier, S. (2006). The Role of Knowledge Management Governance in the Implementation of Strategy. Paper presented at the 39th. Hawaiian International Conference on System Sciences (HICSS39), Hawaii.

Zyngier, S., Burstein, F., & McKay, J. (2004). Governance of Knowledge Management Strategy Implementation: A New Lens on an Evolving Practice. Paper presented at the Conference on Information Science, Technology Management (CISTM '04), Alexandria, Egypt.

Zyngier, S., Burstein, F., & McKay, J. (2004). Knowledge management governance: a multifaceted approach to organizational decision and innovation support. Paper presented at the 2004 IFIP WG8.3 International Conference on Decision Support Systems (DSS2004) Decision Support in an Uncertain World, Prato, Italy.

Burstein, F., Zyngier, S., McCullough, G., Oliver, G., Symond, J., & Brown, M. (2003). Leading knowledge management strategies in Australia and New Zealand: a comparative study of public and private sector organisations. Paper presented at the Australian Conference on Information Systems (ACIS), Perth.

Zyngier, S. (2002). Knowledge Management Obstacles in Australia. Paper presented at the 10th European Conference on Information Systems (ECIS), Gdan'sk, Poland.

Zyngier, S., Burstein, F., & Rateb, Z. (2003). Knowledge management in the financial services sector: Understandings and trends in Australia. Paper presented at the Third European Conference on Knowledge Management, Dublin.

Zyngier, S. (2001). The Role of Technology in Knowledge Management Strategies in Australia: Trends in the Australian Corporate Environment. Paper presented at the Australian Conference on Knowledge Management and Intelligent Decision Support (ACKMIDS), Melbourne.

Zyngier, S. (2001). An empirical study into the understanding of knowledge management and of its uptake trends in the Australian corporate environment. Paper presented at the 6th. Annual Conference of the International Society for Decision Support Systems 2001 (ISDSS'01), Brunel University, London.

Technical Reports

Ionescu, L., Burstein, F., & Zyngier, S. (2006). Knowledge Management Strategies in Australia (Research Report No.1/2006). Caulfield East: Monash University.

Zyngier, S. (2001). Knowledge Management Strategies in Australia: Preliminary results of the survey of the knowledge management uptake in Australian companies (Research Report No. 1/2001). Caulfield East: Monash University.

Burstein, F., & Zyngier, S. (2002). Knowledge Management in Australian financial institutions: Preliminary results of the comparative analysis between European and Australian companies. Caulfield East: School of Information Management and Systems, Monash University and Fuji Xerox Australia.