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Service lists

Information for

IT support staff
(IT contacts)

About ICT

The aim of the ICT group is to provide cost effective delivery of ICT services to support the University's mission and the learning, teaching and research activities of the University.

ICT comprises the following administration and IT service areas:

Planning and Administration

The Planning, Projects and Administration office comprises the following activities:

Project Management Office (supporting, monitoring, tracking and reporting on University project activity)
Budgets and Recoveries
Performance Management and reporting
Internet Charging
Software licensing and direction for all IT requirements in the University

Business Systems Unit (BSU)

The BSU is responsible for the development, integration, configuration and harmonisation of the University business systems. It also provides administrative management of Privacy, FOI and Copyright processes for the University. The BSU group comprises the following teams:

Records Services
SAP
Innovations
Development, Test & Quality Assurance
Online Services
Application Support
ICT Organisational Change & Training Team

More info...

Networks Group

The Networks Group main responsibilities are:

design, configure and install network equipment on all campuses and remote sites
maintain, support and optimise the University network which comprises of data, voice and real-time deliveries.

System Group

Delivery of key enterprise applications and services
Central storage of the Universities critical data
Provision of underlying supporting technologies such as databases and middleware.
Enterprise email solutions including virus and spam filtering

Governance and Architecture Group

The Governance and Architecture Group ensures that the University's ICT infrastructure and applications are implemented in a way that:

reduces security and risk exposure
ensures technologies are supportable, integrated, and align with University strategic objectives.

Client Support

Client support provides the following functions:

ICT Service Desks for all staff and students
ICT Service management, agreements and client relationships
High level ICT support processes
Second level client systems support