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Law and Management |
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Information Technology Service DeskThe Service Desk is a centralised customer service group that helps solve problems. Some of the problems the Service Desk will "solve" are not even known to the user. The Faculty of Law and Management Service Desk will not be a reactive Service Desk, but rather a proactive Service Desk. The Service Desk will assist with all known problems, but will also try to define and solve problems before they are even known to the user! Why have a Service Desk?The Service Desk will allow you to log requests on-line or send one e-mail (flmhelp@latrobe.edu.au) and get help at a single point of contact. This will minimise the impact of problems and changes, improve system availability and increases productivity. What the Service Desk will do for youThe mission of the Service Desk is to keep you productive. We want to enable you to get your job done with a minimum of difficulty as you use the tools and technologies we provide and support. The Service Desk will assist in problem solving (hardware and software), network management, adding/deleting users and evaluation of new products (hardware and software). In short, whatever the technology need, contact the Service Desk and Service Desk personnel will answer your questions or find the most appropriate person to help you! When to
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