Support and contacts

Educational Technologies Teaching Support

The College Educational Technologies Teaching Support Teams (also known as EdTech Teaching Support) provide support for staff in the use, or 'how to' use select educational technologies, training/professional development and creation of support resources for the following La Trobe enterprise educational learning technologies.

  • Moodle (LMS),
  • Turnitin,
  • Echo360,
  • PebblePad,
  • Blackboard Collaborate, and
  • Manage My Subjects.

Support for the use of Zoom in your teaching is available, however all technical queries regarding Zoom should be directed to ICT via Ask ICT

Contact and Training

The College Teaching Support teams offer custom group workshops and one-to-one consultations for any La Trobe supported educational technology. Bookings can be requested via the edtech service request portal. Other forms of staff support are available on the ed-tech support page. This service is available for all staff, all year round.

Contact Ask EdTech for a training requests or assistance with ‘how to’ resolve an issue with using an educational technology. EdTech Teaching Support can be contacted on 03 9479 1500 (9am – 5pm, Monday - Friday).

For non-University staff who deliver into La Trobe University courses. To submit requests for educational technology support use the webform. Your request will be responded to within 48 hours.

Please note: allow up to a 2 business day response time for your request.

Staff Resources

Student Support

Student support in the use of the LMS and other La Trobe supported educational technologies can be found at the Teaching Technologies Student Information website. This website contains Student Guides and links for help with:

  • Logging in
  • Browsers and settings
  • Accessing the Internet
  • Getting plugins

If students need further assistance they can contact Student IT Support (SITS) or ASK La Trobe for answers to frequently asked questions (FAQs).

Educational Design Support

The LTLT Educational Design team works with you to enhance the student experience of learning and teaching. Through practical design sessions, explore what the range of teaching technologies offer to enhance the student learning experience. The range of services is available at Educational Design Support.