Currently known issues

Important Announcements

Please find below important announcements relating to Educational Technologies at La Trobe, including known issues currently affecting users along with any available workarounds.

LMS (MOODLE) - The Learning Management System

ReferenceIssueStatus
PRB0040529

Turnitin Errors for Some Students Viewing Originality Reports via the LMS

Timing of Impact:
Monday 23rd October – Friday 3rd November 2017

Description:
Some universities, including La Trobe, were experiencing intermittent issues where students were unable to access/view Originality Reports and assignment feedback in Turnitin. The following error was generated:

"Error message: M15: 26 - You may not view this paper because you are blocked from this class by your instructor."

This has now been resolved.

During the incident, the following functionality was not affected:

  • Submission of Assignments by Students
  • Assignment Confirmation Receipts to Students
  • Viewing/Grading of Assignments by Stafff

Please contact ICT if you are experiencing any issues.

Last updated: 10 November, 2017

Resolved

Who can I go to if I have any questions?

Students should be directed to Student IT Support

If you require support in the use of the LMS or other educational technologies, please contact ASK EDTECH.

More support information is available on our Support and Contacts page.