Charles Sturt University's Workplace Productivity Program

This annual EA in Higher Education Symposium is but one outcome of CSU’s 3 year, $1m+ Workplace Productivity Program (WPP). The program applied ‘Enterprise Architecture’ and ‘Organisational Development’ principles to a ‘Business Process Management’ methodology to: Establish the fundamental things that CSU does (i.e. its processes) Determine the condition of those processes Establish CSU wide issues / themes Make recommendations about what to do Fix some ‘biggies’ Capture and expose the knowledge gained for the benefit of CSU and the sector The presentation will provide an overview the WPP, its key outcomes and importantly, practical takeaways that will be of benefit to the sector. Accompanying Slides

This annual EA in Higher Education Symposium is but one outcome of CSU’s 3 year, $1m+ Workplace Productivity Program (WPP). The program applied ‘Enterprise Architecture’ and ‘Organisational Development’ principles to a ‘Business Process Management’ methodology to:

Establish the fundamental things that CSU does (i.e. its processes)
Determine the condition of those processes
Establish CSU wide issues / themes
Make recommendations about what to do
Fix some ‘biggies’
Capture and expose the knowledge gained for the benefit of CSU and the sector

The presentation will provide an overview the WPP, its key outcomes and importantly, practical takeaways that will be of benefit to the sector.

Accompanying Slides

Speakers: David Bedwell and Colm Cox

David Bedwell is the Director, Service Alignment at Charles Sturt University where he has worked in a number of roles since 2000. He has qualifications in engineering, business management and training with experience in both the private and public sector. David established CSU’s Enterprise Architecture team, instigated the inaugural ‘EA in Higher Ed’ symposium in 2006 and directed the University’s 3 year $1m Workplace Productivity program. The program has led David to his current role to enhance the student experience at CSU through an enterprise wide service improvement program. He presents and consults within CSU and externally on topics such as enterprise architecture, business process management, key performance indicators, and service management. Colm Cox is the Program Manager and chief process analyst of the Workplace Productivity Program (WPP) at Charles Sturt University. Colm has wide ranging experience across public and private sector organisations including, retail, oil, banking, software development and local authorities with his focus in recent years being on process improvement and renewal. At CSU, prior to managing the WPP, Colm conducted organisation unit process reviews of CSU’s Divisions of Finance and Facilities Management and its Office of International Partnerships. He has also participated in a range of targeted reviews including that of procurement practices at CSU and an overhaul of the decision making process around investment in infrastructure and business initiatives. These emerged from the initial Opportunity Identification phase of the WPP. In his role as WPP Program manager, Colm has worked on the design and detailed implementation of the process review and analysis effort and has directly managed projects within the program, including the implementation of the Enterprise Model, the development of a framework for business process management and is facilitating the development of a first cut applications evaluation process. Colm has a Master of Information Systems (Mgmt.) degree from Swinburne University. Speaker profiles last updated 12th November 2008

David Bedwell is the Director, Service Alignment at Charles Sturt University where he has worked in a number of roles since 2000. He has qualifications in engineering, business management and training with experience in both the private and public sector.

David established CSU’s Enterprise Architecture team, instigated the inaugural ‘EA in Higher Ed’ symposium in 2006 and directed the University’s 3 year $1m Workplace Productivity program. The program has led David to his current role to enhance the student experience at CSU through an enterprise wide service improvement program.

He presents and consults within CSU and externally on topics such as enterprise architecture, business process management, key performance indicators, and service management.

Colm Cox is the Program Manager and chief process analyst of the Workplace Productivity Program (WPP) at Charles Sturt University. Colm has wide ranging experience across public and private sector organisations including, retail, oil, banking, software development and local authorities with his focus in recent years being on process improvement and renewal.

At CSU, prior to managing the WPP, Colm conducted organisation unit process reviews of CSU’s Divisions of Finance and Facilities Management and its Office of International Partnerships. He has also participated in a range of targeted reviews including that of procurement practices at CSU and an overhaul of the decision making process around investment in infrastructure and business initiatives. These emerged from the initial Opportunity Identification phase of the WPP. In his role as WPP Program manager, Colm has worked on the design and detailed implementation of the process review and analysis effort and has directly managed projects within the program, including the implementation of the Enterprise Model, the development of a framework for business process management and is facilitating the development of a first cut applications evaluation process.

Colm has a Master of Information Systems (Mgmt.) degree from Swinburne University.

Speaker profiles last updated 12th November 2008

Charles Sturt University's Workplace Productivity Program

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