Information and Communications Technology

Desktop Systems Support Group

Desktop Systems Support Group provides on-site technical support to members of the Bendigo Campus.

Generally this support is provided to:

• All academic and general staff
• Post graduate students using on campus facilities
• Undergraduate students using the Campus' teaching labs.

The support offered ranges from problem resolution ("my program crashes every time I print") to procedural advice ("how can I…).

Specifically:

• DSSG will only provide technical assistance on university owned equipment.
• On-site assistance will only be provided to Campus locations.
• Staff requiring assistance in the use of central university systems, eg dial-in, email, WebCT, etc. will be directed to the appropriate central support unit.