Desktop Systems Support Group

Active Directory (AD)
Your Active Directory account is your main La Trobe login. It is used for systems such as email, ESS, WebCT, etc.
For security reasons, passwords expire every 90 days, with the previous 12 passwords not available for re-use. Passwords must be a minimum of 8 characters and contain at least 3 of the 4 types of characters (Capital - A, B, C, Lower - a, b, c, Number - 1, 2, 3, Non alpha/numeric !, @, #, $).
Please visit our web page for information on how to change your password.
Reset Password Tool
La Trobe University has provided an online utility for both staff and students to change their own Active Directory passwords. DSSG highly recommend that you Register to Reset your Password and use the Reset Password if you forget your Active Directory Password.
SAP (Systems, Applications, Products in Data Processing)
After three (3) unsuccessful login attempts the SAP window closes and the account is flagged to be locked after another two (2) failures. The flag is removed at midnight, allowing another three (3) attempts before being flagged again.
If you have five (5) login failures in one day, SAP locks your account.
Phone the ITS Service Desk on Extn. 1500 and ask to have your password reset or account unlocked.
SIS (Student Information System)
Phone the ITS Service Desk on Extn. 1500 and ask to have your password reset or account unlocked.

Information and Communications Technology