Law and Management

School of Business

Staff Profile

Dr Suzanne Zyngier Title: Research Fellow Department: Management & Marketing Location: David Whitehead Building Room 336 Tel: +61 3 9479 5265 Email: s.zyngier@latrobe.edu.au Fax: +61 3 9479 3278

BA. Grad. Dip. Librarianship, MIMS (Research) Monash, PhD Monash

Suzanne Zyngier is a Research Fellow at the School of Business, Latrobe University, Australia. She has held academic appointments at Monash University and Swinburne University of Technology. Suzanne’s research interests are Research Methods; Knowledge management and transfer; Knowledge management governance; Corporate governance; Governance of organisational processes; Supply Chain Management.

Her research centres on the governance of knowledge management strategies. This has resulted in the development of a KM governance framework detailing its relationship the effective implementation of these processes, and the roles and tasks involved at each point of governance: planning and development of the KM strategy and the implementation of that strategy. Prior to joining academia her previous career was as an experienced knowledge management and information services analyst where she conducted her own business as a consultant to the professional, corporate and not-for profit sectors.

Suzanne completed her PhD at the School of Information Management and Systems at Monash University. Her earlier research was concerned with knowledge management understandings and practices amongst Australia's top 1000 companies and as such has a solid understanding of the current status of knowledge management uptake in Australian industry gained on the basis of this survey research and case studies in various contexts. In 2002 she worked on a follow up comparative study of knowledge management status between Australian and European financial services institutions that was commissioned and sponsored by Fuji Xerox Australia. Suzanne has written journal articles, a technical report, and several book chapters and has presented papers on her research at twelve international conferences and at several presentations to industry. Suzanne is currently on the editorial board of the International Journal of Knowledge Management.

Publications

Book Chapters

Zyngier, S. (2006). Knowledge Management Governance. In D. Schwarz (Ed.), The Encyclopaedia of Knowledge Management. Hershey, PA: Idea Group Publishing. p.373-380.

Zyngier, S., Burstein, F., & McKay, J. (2005). Governance of Strategies to Manage Organizational Knowledge - a mechanism to oversee knowledge needs. In M. Jennex (Ed.), Knowledge Management Case Book. Hershey, PA.: Idea Group Books. p.83 -103.

Zyngier, S., Burstein, F., & Rodriguez, M.-L. (2003). Knowledge Management Strategies in Australia. In H. Hasan & M. Handzic (Eds.), Australian Studies in Knowledge Management. Wollongong: University of Wollongong Press. p.487 – 521.

Refereed Articles

Jennex, M., & Zyngier, S. (2008). Security as a Contributor to Knowledge Management Success. Information Systems Frontiers: A Journal of Research and Innovation, 9 (5), 493–504.

Zyngier, S. (2008). Risk management: Strengthening Knowledge Management. International Journal of Knowledge Management, 4 (3).

Ruzzier, J., Sohal, A. S., Kumar, P., & Zyngier, S. (2008 forthcoming). Critical Issues of Success and Failure in IT Outsourcing by Government Agencies: Two Australian Case Studies. International Journal of Business Information Systems.

Zyngier, S. (2003). The Role of Technology in Knowledge Management Strategies in Australia: Recent Trends. Journal of Knowledge and Information Management, 2 (2), 163-178.

Refereed conference papers

Zyngier, S. (2007). Knowledge management governance: Defining the measurement of knowledge management strategy development and implementation outcomes. Paper presented at the Australian Conference on Knowledge management and Intelligent Decision Support - Theory Wedded to Practice, Melbourne.

Zyngier, S. (2007). Knowledge Management Governance: a Framework for Knowledge Management Benefits Realization. Paper presented at the 8th International Research Conference on Quality, Innovation and Knowledge Management, New Delhi, India.

Sohal, S., Burstein, F., Sohal, A., & Zyngier, S. (2007). Knowledge Management Leadership in Australia: The Understanding of Knowledge Management Roles & Responsibilities. Paper presented at the 9th International Conference on Decision Support Systems (ICDSS 2007), Calcutta, India.

Zyngier, S. (2006). Risk management: a tool for reflective practice in KM. Paper presented at the 9th Australian Conference on Knowledge Management and Intelligent Decision Support (ACKMIDS), Melbourne.

Zyngier, S. (2006). The Role of Knowledge Management Governance in the Implementation of Strategy. Paper presented at the 39th. Hawaiian International Conference on System Sciences (HICSS39), Hawaii.

Zyngier, S., Burstein, F., & McKay, J. (2004). Governance of Knowledge Management Strategy Implementation:  A New Lens on an Evolving Practice. Paper presented at the Conference on Information Science, Technology Management (CISTM '04), Alexandria, Egypt.

Zyngier, S., Burstein, F., & McKay, J. (2004). Knowledge management governance: a multifaceted approach to organizational decision and innovation support. Paper presented at the 2004 IFIP WG8.3 International Conference on Decision Support Systems (DSS2004) Decision Support in an Uncertain World, Prato, Italy.

Zyngier, S., & Burstein, F. (2004). Knowledge Management Strategies: Leaders and Leadership. In H. Linger, J. Fisher, W. Wojtkowski, W. G. Wojtkowski, J. Zupancic, K. Vigo & J. Arnold (Eds.), 'Constructing the Infrastructure for the Knowledge Economy; Methods and Tools, Theory and Structure' Proceedings of the 12th. International Conference on Information Systems and Development (ISD'03) (pp. 405-416). Melbourne: Kluwer Academic.

Burstein, F., Zyngier, S., McCullough, G., Oliver, G., Symond, J., & Brown, M. (2003). Leading knowledge management strategies in Australia and New Zealand: a comparative study of public and private sector organisations. Paper presented at the Australian Conference on Information Systems (ACIS), Perth.

Zyngier, S. (2002). Knowledge Management Obstacles in Australia. Paper presented at the 10th European Conference on Information Systems (ECIS), Gdan'sk, Poland.

Zyngier, S., Burstein, F., & Rateb, Z. (2003). Knowledge management in the financial services sector: Understandings and trends in Australia. Paper presented at the Third European Conference on Knowledge Management, Dublin.

Zyngier, S. (2001). The Role of Technology in Knowledge Management Strategies in Australia: Trends in the Australian Corporate Environment. Paper presented at the Australian Conference on Knowledge Management and Intelligent Decision Support (ACKMIDS), Melbourne.

Zyngier, S. (2001). An empirical study into the understanding of knowledge management and of its uptake trends in the Australian corporate environment. Paper presented at the 6th. Annual Conference of the International Society for Decision Support Systems 2001 (ISDSS'01), Brunel University, London.

Technical Reports

Ionescu, L., Burstein, F., & Zyngier, S. (2006). Knowledge Management Strategies in Australia (Research Report No.1/2006). Caulfield East: Monash University.

Zyngier, S. (2001). Knowledge Management Strategies in Australia: Preliminary results of the survey of the knowledge management uptake in Australian companies (Research Report No. 1/2001). Caulfield East: Monash University.

Burstein, F., & Zyngier, S. (2002). Knowledge Management in Australian financial institutions: Preliminary results of the comparative analysis between European and Australian companies. Caulfield East: School of Information Management and Systems, Monash University and Fuji Xerox Australia.

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