Emergency Plan
Bomb Threat
A bomb threat may come to the attention of the receiver in various ways. It is important to
compile as much information as possible. Please DO NOT attempt to notify or evacuate an entire
building as this could consume valuable time that would be better used to gather important information.
Please keep in mind that the vast majority of bomb threats are false and are primarily intended
to elicit a response from the building occupants.
In the case of a written threat, it is vital that the document be handled by as few people as
possible as this is evidence that should be turned over to The Facilities and Services Division.
If the threat should come via e-mail, make sure to save the information on your computer. Most
bomb threats are transmitted over the telephone; thus, the following instructions will be provided
with that assumption.
IMMEDIATE ACTION
- Remain calm and immediately refer to the attached bomb threat checklist. If applicable, pay
attention to your telephone display and record the information shown in the display window.
- The objective is to keep the caller on the line as long as possible to attempt to gather
as much information as possible. Try not to anger the caller at any time.
- While engaging the caller, pay attention to any background noise and distinctive sounds (machinery,
traffic, other voices, music, television, etc.).
- Note any characteristics of the caller's voice (gender, age, education, accent, etc.).
- Attempt to obtain information on the location of a device (building, floor, room, etc.).
- Attempt to obtain information on the time of detonation and type of detonator.
- Immediately after the caller has ended the call, notify The Security at Ext 2222 or telephone
9479 2222 or freecall 1 800 800 613.
- If the threat was left on your voice mail, do not erase.
- Notify the immediate supervisor within your work area.
TELEPHONE BOMB THREAT CHECKLIST
KEEP CALM: Do not get excited or excite others.
TIME: Call received ________ am/pm Terminated ________ am/pm
EXACT WORDS OF CALLER: _________________________________
_______________________________________________________
DELAY: ASK CALLER TO REPEAT.
Questions you should ask:
A. Time bomb is set to explode?_____________________________
B. Where located? Floor _____ Area __________________________
C. Kind of bomb? __________________________________________
D. Description? ___________________________________________
E. Why kill or injure innocent people? _________________________
Voice description:
___ Female ___ Calm ___ Young ___ Refined
___ Male ___ Nervous ___ Middle-Aged ___ Rough ___ Old
Other Descriptors:
Accent ___ Yes ___ No Describe _____________________________
Speech Impediment ___ Yes ___ No Describe __________________
Unusual Phrases __________________________________
Recognise Voice? If so, who do you think it was? _______________
BACKGROUND NOISE
___ Music ___ Running Motor (Type) _________________________
___ Traffic ___ Whistles ___ Bells
___ Horns ___ Aircraft ___ Tape Recorder
___ Machinery ___ Other _____________________________
ADDITIONAL INFORMATION
A. Did caller indicate knowledge of the facility? If so, how? In what way?
__________________________________________
B. What line did call come in on? _____________________________
_________________________________________________
C. Is number listed? ___ Yes ___ No Private Number? Whose? _________
______________________________________________________________
Signature _____________________________ Date ___________________
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