FAQs

Q1. What is a virus, worm, phishing or spyware? What can viruses do?

Sophos have produced a simple guide to walk you through the maze of security threats, and suggests practical measures you can take to improve your computer security at home and in the office. (PDF 1.5MB)

Sophos also provides additional information covering:

Simple steps to defend against viruses and spyware
Simple steps to avoid spam
Simple steps to avoid being phished

Q2. My computer has a virus - what should I do?

Immediately contact your local IT support to seek advice.

Q3. I tried removing a virus but it keeps coming back - what should I do?

Sometimes a virus keeps coming back after it has been removed. Sophos have a knowledgebase article to help troubleshoot these difficult circumstances.

Q4. How can I find out information about current viruses and hoaxes?

Sophos provide information feeds about breaking news, the latest virus alerts and reports of the most prevalent viruses and hoaxes.

Q5. Does the University protect me from malicious emails or spam?

All emails that come into the University are scanned for malicious content and spam. See how much spam and malicious email is prevented from being delivered to University staff and students.