Alumni Benefits Program Frequently Asked Questions

Why do I need an AlumniConnect account?

Upon initial registration, the Alumni Benefits Program website communicates with AlumniConnect to confirm that people accessing the site are verified members of the La Trobe alumni community.

Why do I see a login screen for AlumniConnect when I click the link to the Alumni Benefits Program?

You need to be logged in to your AlumniConnect account in order to be able to access the Alumni Benefits Program.

If you're experiencing this regularly, you should ensure that you tick the Remember login checkbox next time you log in.  This will keep you logged in and remove the need to enter your login details each time.

I'm not a graduate; can I still use the Alumni Benefits Program?

The La Trobe alumni community includes former and current students as well as former and current staff.

I'm not based in Australia; can I still use the Alumni Benefits Program?

At present, almost all of the offers within the Alumni Benefits Program are only available to those with Australian addresses.

All of our alumni are important to us and, with a growing number of alumni living outside of Australia, we are keen to develop international alumni benefits.  We'll keep you informed as these benefits and services are developed.

In the meantime, you can still take advantage of online La Trobe Library membership including access to a range of research journal databases.

What if I need assistance or support?

Infinite Rewards provides comprehensive customer service for every aspect of the Alumni Benefits program. 

Simply email customerservice@infiniterewards.com.au or call them on 132 542

If you are having issues registering for AlumniConnect, please contact the Alumni and Advancement Office

Will I receive promotional emails?

You will receive regular emails from the Alumni Benefits Program which will highlight new benefit partners and new special offers.

If you would rather not receive these emails, there is an unsubscribe link at the bottom of each email. 

You can opt out of these emails whilst still receiving the Alumni News and other news and event emails from La Trobe University.