| 1. |
Initial Organisation Training |
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Purpose: To equip new internal contacts, whether from new or existing member organisations, to
commence their role, particularly in guiding their organisation through self-assessment to a
successful external review.
Who: All internal contacts should undertake training. One extra place is available for new member organisations and for other members if we have vacancies.
When: Pre-review, ideally just before commencing self-assessment.
Topics covered include:
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QIC and QICSA, and their systems and processes |
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The internal contact/quality role and responsibilities |
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Understanding Systems and the quality improvement cycle |
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Understanding Standards (QIC, HASS etc.) |
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The process of self-assessment |
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Using the Quality Journal, workbooks and tools |
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Preparing for external review |
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| 2. |
Quality Workplan (QWP) Preparation: Half-day |
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Purpose: To equip agencies to produce QWPs which enable effective planning and implementation
of continuous quality improvement in their organisation.
Who: All internal contacts and, vacancies permitting, an additional staff member.
When: Around external review time, prior to drafting your Quality Work Plan
Topics:
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QIC requirements and tools, and other sector-specific formats |
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Defining and prioritising your improvements |
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Practical experience in understanding and drafting your plan |
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Implementing a QWP |
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| 3. |
Quality Forum |
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Purpose: To further equip the agency to embed continuous quality improvement in their
organisational systems and culture.
Who: Internal Contacts who have completed the Initial and Quality Workplan training sessions and, vacancies permitting, an additional staff member.
When: After you have completed the self-assessment, review and quality work plan.
Topics:
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Exploring the internal contact’s role |
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Understanding, valuing and promoting CQI |
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Engaging the whole organisation |
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Recognising and celebrating success |
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Links and resources for system improvement |
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Workshopping and knowledge sharing on issues you identify |
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| 4. |
Quality Workshop |
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Purpose: To meet specific learning needs identified by member agencies and the CQI network.
Who: Any interested internal contacts and reviewers.
Topics will be notified a month before each session and sessions generally occur at the same day and
venue as CQI network meetings. Topics are often about specific system areas like
information management, policy development and legal compliance.
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| 5. |
HACC and other Specialist Sector Training |
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To be arranged. Details will be made available on the website |
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| 6. |
CEO Forum |
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Purpose: To enhance the capacity and role of CEOs in quality and gain their input to improve
QICSA’s service delivery.
Who: CEOs of member agencies.
Topics:
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Consultation regarding their experience of and improvements to QICSA’s work with their agency |
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Key quality concepts |
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Understanding QICSA’s purpose, role and systems in working with and reviewing member
agencies particularly the role of internal contact |
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Building quality organisations – the role of the CEO |
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Exploring improvements in how your organisation and QICSA do quality |
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| 7. |
Quality Short Course (Fee applies) |
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Purpose: To develop well-informed and skilled champions for quality.
Who: Anyone wanting a more in-depth understanding of quality (all course content
is covered in course 8, below).
Topics:
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Identifying, understanding and analysing Quality Systems |
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Continuous Quality Improvement, PDCA cycle, building improvement into systems |
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Quality Planning Tools |
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Organisational knowledge, the use of evidence in the review process |
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| 8. |
Continuing Education Certificate in Quality Review (Fee applies) |
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Purpose: To develop well-informed and skilled champions for quality with an ability to understand
and review systems for quality and improvement.
Who: Those considering or wishing to become QICSA Reviewers (this is a prerequisite for
selection as a QICSA Reviewer).
Topics:
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Identifying, understanding and analysing Quality Systems |
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Continuous Quality Improvement – PDCA – building improvement into systems |
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Quality Tools |
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Organisational knowledge, the use of evidence in the review process |
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Reviewer skill development |
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| 9. |
Initial Training for Reviewers |
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Purpose: To equip the person to conduct reviews.
Who: Those wishing to become QICSA Reviewers who have completed the Continuing
Education Certificate (this course is a prerequisite for selection as a QICSA Reviewer).
Topics: Understanding the QIC and QICSA standards and systems and how to apply them in review
practice.
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| 10. |
Reviewer Training |
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Purpose: To maintain and further develop reviewer skills to achieve effective and consistent QICSA
review outcomes and foster quality in member organisations. Skills in conducting reviews
and support visits.
Who: Existing QICSA Reviewers, including observers and trainees.
Topics: Most sessions include:
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Updates on QICSA and its environment |
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Role and requirements of the reviewer |
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Specific topics on understanding QIC and QICSA systems |
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Sharing review experiences and learning |
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Improvement input to QICSA systems |
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Moderation exercises to enhance consistency of reviewer outcomes |
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Sessions catering to the range of reviewer roles from trainee to Review Coordination |
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Session 1 will include HACC and HASS moderation |
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| 11. |
Specific Training about New Programs/Processes |
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Purpose: To assist member organisations to keep abreast of additional accreditation requirements
and programs offered by QICSA and/or process changes relating to accreditation CQI that
will impact on member organisations.
Who: Internal contacts and / or CEOs – specific information will be provided for each event.
Topics: Will vary as need arises.
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| 12. |
Rural/Regional Training |
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The delivery of training sessions designed for internal contacts in regional Victoria will be arranged
through the year. The timing, venue and topic for these sessions will be determined by the local quality
area network (QAN). |
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| 13. |
Tailored Agency Training (Fees apply) |
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QICSA now has a strong and diverse training team with extensive knowledge in many aspects of quality
improvement. If your organisation or group of organisations are seeking training in areas of quality
please ring the office to discuss how we might meet your needs at a reasonable cost. |
