QIC’s expectations?
According to the Quality Improvement Council
(QIC) Protocol, the Internal Contact is “The person
nominated by the participating organisation to be
responsible for co-ordinating the internal review
stage of the program and assist in the process of
the external review”.
QICSA’s expectations?
QICSA expects there to be a single point of contact
within the organisation for all aspects of the
program. QICSA aims to develop an ongoing
relationship of mutual support with this person.
QICSA provides process training sessions every
year and expects internal contacts to keep apprised
of QICSA processes.
Selecting internal contacts
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Internal contacts are selected by their
organisations and contact details should be
forwarded to QICSA, including any updates and
or changes. |
|
An organisation should appoint someone who
has sufficient authority to effectively oversee
the whole quality cycle, including accreditation. |
Who are internal contacts?
They are people who have — or could develop —
an interest in quality improvement and
accreditation.
They may already:
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Convene quality workgroups or committees |
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Have quality leadership as part of their position
descriptions. |
They need to:
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Understand their organisations and how it
works |
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Have sound organisational and communication
skills |
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Have sufficient authority to co-ordinate the self-assessment (internal review) |
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Know how to access resources and information. |
What internal contacts do?
Getting Started
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Access the password-protected website to
become familiar with QICSA materials. |
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Attend appropriate training sessions. |
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Read the Standards and Quality Journal
Folders. |
Quality
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Advocate on behalf of QICSA and quality within
the organisation and in the field. |
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May undertake training to become a review
manager. |
Internal Review
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Develop /implement a Review Preparation
Plan. |
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Encourage co-operation and collaboration
across the agency in reflecting on systems. |
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Promote CQI within the organisation. |
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Organise the completion of quality journals. |
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Co-ordinate completion of all documentation
and audits required for the review. |
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Liaise with QICSA regarding support and
resources required. |
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Seek appropriate feedback and benchmarking. |
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Co-ordinate evidence gathering for the external
review. |
External Review
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Co-ordinate the presentation of evidence to the
external review team. |
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On behalf of the organisation, liaise with QICSA
and the review team in the organisation of the
external review (Interviews and other activities). |
Feedback
Ensure completion of documentation required
for accreditation by QIC and QICSA.
Taking Action
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Coordinate the development of the quality
workplan after the review with the support of
the Review Manager. |
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Liaise with QICSA regarding six-monthly
reports. |
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Participate in the CQI Network. |
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Attend forums, networks and other educational
activities. |
Support for internal contacts
QICSA Support
QICSA supports internal contacts through the
provision of resources on the website, regular email
newsletters (Triple Q), access to education and
training, and regular contact via phone and e-mail.
Organisation Support
Organisations are asked to support their internal
contacts through ongoing, appropriate allocation of
time and resources to quality. Positive benefits are
to be gained from wholehearted participation in
QICSA, when quality improvement is seen not as
an “extra” or a burden, but as a fundamental activity
of everyone in the organisation.
Last updated August 29, 2008
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