UNIT OF COMPETENCY: Conduct external review
UNIT DESCRIPTOR
This Unit deals with the skills, knowledge and attitudes required to
carry out the data collection activities of the review in accordance with the QIC Protocol.
Its purpose is to obtain evidence regarding the service's capacity to meet the standards,
and the service’s ability to demonstrate commitment to continuous quality improvement.
ELEMENTS
1. |
Assist service to participate in all aspects of the review. |
|---|---|
| 2. | Obtain, read, understand and analyse documentation. |
| 3. | Prepare for, conduct and record interviews. |
| 4. | Analyse and assess collected evidence. |
| 5. | Participate in review team. |
| 6. | Manage contingencies which might arise. |
PERFORMANCE CRITERIA
| The structure and values of the QIC accreditation review and continuous quality improvement program are known, understood and adopted | |
| The standards and indicators appropriate to the review are known and understood | |
| Evidence about the service's capacity to meet the standards is collected in a respectful, efficient, and accurate manner, in accordance with the QIC Protocol | |
| Information is treated ethically and in compliance with privacy laws | |
| Appropriate documentation is obtained, checked, reviewed, and synthesised | |
| Collected evidence is critically analysed and assessed in a way that is logical, coherent and consistent with guidelines | |
| Site inspections are carried out in a way that yields accurate information to support an assessment of the service's capacity to satisfy the standards (Note that reviewers may also require the service to commission expert occupational health and safety inspections) | |
| Capacity to work collaboratively in a review team is demonstrated. |
RANGE STATEMENT
| Conducting the review includes the data collection role in all first and subsequent reviews, in all settings, and in relation to all standards modules. | |
| All reviewers will have professional knowledge and skills in the broad field of human services. | |
| Some reviewers will be required to have professional knowledge and skills in specialised fields corresponding to the nature of the reviewed service. | |
| This competency is required in relation to reviews in a wide range of service types and sizes. Services include (but are not limited to) community health centres, Indigenous health services, multipurpose health services, hospitals, bush nursing, drug and alcohol services, mental health services, general and specialised non- health community and welfare services, divisions of general practice, and women's health services. |
EVIDENCE GUIDE
Critical aspects of evidence
Assessment must confirm:
| Cultural and general sensitivity | |
| Strong interpersonal and communication skills | |
| Systematic data collection and analysis skills | |
| Problem-solving skills | |
| Teamwork skills | |
| Ability to use assessment tools and guidelines as required. |
Underpinning knowledge
| Understanding of and commitment to continuous quality improvement in human services | ||
| Knowledge of legal and ethical requirements for privacy and confidentiality in the collection of information | ||
| Knowledge of specialist health and human services fields (as required) | ||
| Knowledge of the QIC accreditation review and continuous quality improvement program, including use of assessment tools and guidelines | ||
| Knowledge of the QIC standards and indicators and the criteria used to determine whether a service is meeting them | ||
Knowledge and understanding of the management of human services, especially
with regard to managing organisational change and development.
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UNIT OF COMPETENCY: Provide continuous quality improvement support
UNIT DESCRIPTOR
This Unit deals with the skills, knowledge and attitudes required
by reviewers to help service staff to understand, make plans for, and evaluate their
continuous quality improvement through the QIC program.
ELEMENTS
| 1. | Provide advice and information about continuous quality improvement. |
|---|---|
| 2. | Assist services to plan quality related activities. |
| 3. | Assist services to evaluate continuous quality improvement. |
PERFORMANCE CRITERIA
| An effective working relationship is established with the service | |
| The structure and values of the QIC accreditation review and continuous quality improvement program are known, understood and implemented consistent with guidelines | |
| Explanations about quality concepts and processes are accurate and comprehensible to service staff | |
| Service staff are assisted to understand the role of the accreditation process in developing continuous quality improvement | |
| The service is assisted to develop a targeted, appropriate and achievable Quality Workplan. |
RANGE STATEMENT
Services cover a wide range of programs, sizes, locations, consumer profiles, and
degrees of exposure to quality concepts and practices.
EVIDENCE GUIDE
Critical aspects of evidence
Assessment must confirm:
| Cultural and general sensitivity | |
| Strong interpersonal and communication skills | |
| Group and individual facilitation skills | |
| Problem-solving skills | |
| Planning skills | |
| Skills in professional development. |
Underpinning knowledge
| Understanding of and commitment to continuous quality improvement in human services | ||
| Understanding of adult learning principles | ||
| Knowledge of the QIC accreditation reviewprogram, including use of assessment tools and guidelines | ||
| Knowledge and understanding of the management of human services | ||
Understanding of further sources of support to which services can be referred.
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Additional units of competency in the QICSA program for review coordinators
UNIT OF COMPETENCY: Plan and coordinate external review
UNIT DESCRIPTOR
This Unit deals with the skills, knowledge and attitudes required by
the reviewer to anticipate the arrangements and resources needed to undertake the
review, communicate with the agency to be reviewed, lead and manage the review team
and to organise the review in accordance with the QIC Protocol. Its purpose is to ensure
that the other review functions occur in an efficient, effective and coordinated way.
ELEMENTS
| 1. | Communicate with the service about the QIC external review process. |
|---|---|
| 2. | Determine the setting of the boundaries of the review. |
| 3. | Anticipate the particular task and resource requirements of each review. |
| 4. | Make plans for the orderly conduct of the review. |
| 5. | Implement plans for the orderly conduct of the review. |
| 6. | Coordinate the review team. |
| 7. | Manage relationships with the Licensed Provider (where appropriate). |
| 8. | Manage contingencies which might arise. |
PERFORMANCE CRITERIA
| Appropriate information is collected to ensure that the reviewer understands the service's background in the program, and the Licensed Provider's requirements | |
| Clear oral and written communication methods are used to determine the service's needs, and to convey the purpose and nature of, and arrangements for the review to the service, in line with the Protocol | |
| Effective and cooperative working relationships and structures are established with key personnel in the service, for organising the review | |
| Effective and cooperative working relationships are established and maintained with review team | |
| An information collection program is planned and implemented in conjunction with the service. The program supports the standard of evidence collection required by the QIC Protocols. |
RANGE STATEMENT
| Planning and organising the review includes the establishment of all first and subsequent reviews, in all settings, and in relation to all standards modules. Competency in this Unit is highly related to competency in the other Units. | |
| This competency is required in relation to reviews in a wide range of service types and sizes. Services include (but are not limited to) community health centres, Indigenous health services, multipurpose health services, hospitals, bush nursing, drug and alcohol services, mental health services, general and specialised non-health community and welfare services, divisions of general practice, and women's health services. |
EVIDENCE GUIDE
Critical aspects of evidence
Assessment must confirm:
| Cultural and general sensitivity | |
| Strong interpersonal and communication skills | |
| Data collection and analysis skills | |
| Capacity to organise others | |
| Capacity to anticipate and plan | |
| Problem-solving skills | |
| Ability to use assessment tools and guidelines as required. |
Underpinning knowledge
| Broad knowledge of health and human services fields | ||
| Specialist knowledge as required (e.g. drug and alcohol, community health, health promotion, charitable) | ||
| Understanding of and commitment to continuous quality improvement in human services | ||
| Knowledge of the QIC accreditation review and continuous quality improvement program, including assessment guidelines | ||
| Knowledge of the QIC standards and indicators and the criteria used to determine whether a service is meeting them | ||
Knowledge and understanding of the management of human services.
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UNIT OF COMPETENCY: Prepare and present review report
UNIT DESCRIPTOR
This Unit deals with the skills, knowledge and attitudes required
by reviewers to prepare a review report in compliance with the QIC Protocol.
ELEMENTS
| 1. | Synthesise information collected and assessments made during review process. |
|---|---|
| 2. | Analyse material collected during review process. |
| 3. | Write findings and recommendations using QIC report format. |
PERFORMANCE CRITERIA
The Report is:
| Accurate | |
| Written in a clear, logical, and plausible style | |
| Written in a way that provides evidence for conclusions and clearly links recommendations with findings | |
| Prepared in the QIC report format. |
RANGE STATEMENT
Reports will follow an approved format although the content will apply to individual services — with considerable variability in range of programs, sizes, locations, customer profiles.
EVIDENCE GUIDE
Critical aspects of evidence
Assessment must confirm:
| Data analysis skills | |
| Problem-solving skills | |
| Ability to write for communication with a targeted readership | |
| Editing skills. |
Underpinning knowledge
| Knowledge of QIC and Licensed Provider review report requirements | ||
| Understanding of and commitment to continuous quality improvement in human services | ||
| Knowledge of specialist health and human services fields (as required) | ||
| Knowledge of the QIC accreditation review and continuous quality improvement program, including use of assessment tools and guidelines | ||
| Knowledge of the QIC standards and indicators and the criteria used to determine whether a service is meeting them | ||
Knowledge and understanding of the management of human services.
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