StudentOnLine Frequently Asked Questions
1. I cannot remember my password
Refer to your first Statement of Account for these details. They
are not reproduced on subsequent statements.
2. I have tried to login several times and now I cannot get in
again
Six (6) times and you're out for the day. If you have forgotten
your password, there is a fee to obtain a new one. Passwords are not immediately
available. Contact Student Centre on 9479 2005 during normal business
hours.
3. I cannot get a login page up (There is an Oracle Error or
Network Error)
"Press Ctrl + R first a couple of times. Check the StudentOnLine
main page to see if there is a scheduled downtime, otherwise try later.
4. A message tells me that I have been provisionally enrolled,
but I need to change my units(subjects)
You will need to contact your Faculty/Department during normal business
hours.
5. A message tells me that I am not enrolled in any courses this
year
You will need to contact your Faculty/Department during normal business
hours.
6. A message tells me that my faculty is not taking any enrolments
at this time
Either you are attempting to enrol outside 06:00 a.m. to 22:00 p.m. EST,
or you are trying to enrol outside of the enrolment schedule for your
faculty (refer StudentOnLine main page for re-enrolment schedules.
7. I have tried to add a unit(subject) and it tells me the code is unavailable
You may have entered an incorrect unit(subject) code. Please use the search facility instead as some unit(subject) codes
have changed. If you are still unable to find the unit(subject) code, add a note
in student comments so that your department is aware of the difficulty
you have experienced, and continue to enrol in your other units(subjects).
8. ORACLE RDB Web Cartridge Unexpected Error and the text message
was as follows: - duplicate on index
You have shut down your session by shutting down a window and
not logging off. The system still believes that you are logged in and
that is why the message comes up. You should login and logout properly,
and then login again and proceed with your re-enrolment.
9. Encumbrance messages
An encumbrance is a 'penalty' applied to a student record. There are two types of encumbrances - Academic encumbrance and Administrative encumbrance.
Academic encumbrances, for example, are generally applied when a student has not satisfied course progression requirements, or has been found guilty of academic misconduct, or has been excluded from a course, or has been excluded by a faculty.
Administrative encumbrances, for example, are applied when a student has not provided required administrative documentation, or has outstanding monies owing to the University, or has been terminated.
The penalty imposed will depend on the nature of the encumbrance. For example, penalties can range from the removal of access to email, library or other services, inability to re-enrol, inability to graduate, or inability to obtain an academic transcript.
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